This is the worst office ever!!!! I can never get through to speak to anyone; I have even tried to go through the doctor’s line, without success. I was not impressed on our first visit with Dr. Olga Cajas, whose bedside manner is awful (very rude and not friendly)and we waited forever!!! I tried to give their office the benefit of the doubt but as I deal with them it is worse and worse. I can never get an appointment for my child if she is sick. My daughter had a physical and when she returned to school they required for a form to be filled out for sports, when I called the office the medical assistant said oh yes we have a standard form we can fill out for you, I said "great"!! They would not fax the form to the school for me, the medical assistant said I can’t because I don’t know if we are really faxing it to where you say we are. I told her your sending it to my daughters school she said no we can’t fax it. I asked them to call when the form was ready for pick up. I never received a call and had to go to the office to check the status. When I picked up the form all it was, was the hearing exam and vision test she had done during the physical on a letter head. I left a form for them to fill out and almost 2 weeks have gone by and I did not receive a call from them and I again could not get through to their office. When I finally reached the medical assistant she said “I don't see the form, it must not be filled out yet," oh yeah and it’s because the doctor has been out of the office for a week. I asked the medical assistant to give me a call back before their office closed to let me know if it was going to filled out or not. She said ok I will call you back before the office closes..... Guess what.... no call back!!! So they call today and leave a message saying oh the physical your child had was not a sports physical so the doctor needs to see her again so we can do a sports physical. GEEEEEEEEZZZZ they could not have informed us of this from the beginning... so needless to say my poor child has been denied the opportunity to try out for sports because we could not manage to get a form filled out for a whole month by an incompetent office. I was also shocked by the office staff appearance as well, there were several young ladies in the office who had bandana’s wrapped around their heads like gang members?!?!?!?! Are you kidding me??? This is a doctor’s office for children!!!! May I remind you this office is in the medical center not in the “hood”. Run far and fast from this ghetto office, find your children a provider who cares and who will actually schedule you appointment when your child is sick.