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Smith & Shedd Family Pet Hospital

OPEN NOW

Today7:00 am - 6:00 pm

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Business Details

YP Qualified

Call today for an appointment
Hours:

Regular Hours

Mon - Fri7:00 am - 6:00 pm

Sat8:00 am - 12:00 pm

Categories:
Veterinary Labs, Veterinarians, Pet Boarding & Kennels, Veterinary Clinics & Hospitals, Pet Specialty Services, Pet Services, Pet Grooming, Pet Sitting & Exercising Services, Dog & Cat Grooming & Supplies, Animal Health Products, Veterinary Specialty Services

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06/13/2013

I will not bring my puppy back to this place. They try to over-vaccinate your dog and shoot them up with every vaccination imaginable without taking the time to inform you of which vacines are recommended and which are optional. They also gave my puppy her second round of vaccinations LESS THAN 2 WEEKS after her first round. This could be seriously damaging to her immune system because she wasn't given enough time to... view more

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05/07/2012
I bought a puppy from PetLand ...

I bought a puppy from PetLand and in order to activate the warranty, I had to take the puppy to Smith and Shedd for an initial exam. After reading the reviews for Smith and Shedd, I have to say I was a little weary about this place. I work at a doctors office so i know the power the reviews have on a business. First off, the facility is BEAUTIFUL. Kudos to the designer! Overall my experience was very nice. I'd take m... view more

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09/11/2011
I have been using Smith & Shed...

I have been using Smith & Shedd for about 3 yrs and, there are two other vet clinics much closer to where I live. I thought I had made my first appt at the clinic across the st from me, but it turned out it was Smith & Shedd. I went ahead and kept the appt at Smith & Shedd thinking that once my Pug was okay this time, I would make my next appt at the 'right' clinic. However, I was so pleased with the p... view more

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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08/17/2011
Smith & Shedd Family Pet Hospt...

Smith & Shedd Family Pet Hosptial is a WONDERFUL vet. We actually stumbled across this vet by accident but am extremely grateful we did. The office staff is always friendly and helpful. The vet we have worked with, Dr. Shedd, has always been very kind and has never made me feel rushed. We also have worked with the office manager when we had concerns about setting up a payment plan and she was very helpful a... view more

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/16/2011
Wonderful Vet!!! Highly Recommend!

Smith & Shedd Family Pet Hosptial is a WONDERFUL vet. We actually stumbled across this vet by accident but am extremely grateful we did. The office staff is always friendly and helpful. The vet we have worked with, Dr. Shedd, has always been very kind and has never made me feel rushed. We also have worked with the office manager when we had concerns about setting up a payment plan and she was very helpful and e... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/04/2011
My husband and I adopted three...

My husband and I adopted three adorable sibling kittens that needed all the works as new clients and when we called Smith & Shedd to set up an appointment. Receptionist, Donna, was very friendly and knowledgable about what would need for our initial visit. The most impressing aspect was that they e-mailed me an estimate before we arrived for our apointme. The doctor we saw was Dr. Smith and I have to say that... view more

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06/06/2011
I'd give NO star but it won't ...

I'd give NO star but it won't let me. BEWARE! I just got my dog neutered at Smith and Shedd and the whole experience was a nightmare. When I made an appointment for the surgery they didn't give me any information like they like to keep the animals overnight after a spay/neuter. I also had a coupon for $100.00 off the procedure, and when I first asked about it months ago Sara told me it was $150.00 for the procedur... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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05/16/2011
Worst Hospital Ever! Watch for unauthorized charges

I received a rather large bill from this place for tests that I did not authorize. When I complained to one of the 'doctors,' she passed me to an office manager that was rather deficient in social skills. Classic bait and switch. I will never return to these un-professionals. Poor clinical skills and poor ethics.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
05/10/2011
I was disappointed in this vet...

I was disappointed in this vet. I was reffered to them by a friend and had high hopes but due to unfortunate bad business techniques it hasn't gone so well. We had a high bill and no follow up from the doctors when things with our dog went bad. It's one thing to grieve a pet, it's another to have to deal with bad business practices on top of it. I would think twice about going here again.

Was this review helpful?Yes No|Flag Abuse
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
04/22/2011
Worst Pet Hosptial Ever!

I have a Labrador Retriever and had seen Smith & Shedd for about a year or 2 however; I was very displeased with the service I received every time I called or was in the clinic. For example, when I would call to make an appointment or call to ask a question I would be placed on call for long period's of time instead of someone just getting my number and calling me back. Same thing when I would come in I would wait ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Smith & Shedd Family Pet Hospital

15714 Huebner Rd Bldg 1San AntonioTX 78248

(210) 579-0518

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Smith & Shedd Family Pet Hospital

15714 Huebner Rd Bldg 1San AntonioTX 78248

(210) 579-0518

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