Service First Air Conditioning & Heating

Sirs:

Please feel free to use or post this testimonial at your discretion. My wife and I highly recommend your services. Our a/c died Saturday night about 10 pm. We got thru the night with a fan, sleeping in 85 degree temperatures. Called about 7:30 am and were told that a tech would be available between 2 and 4 pm. We were next called and told a tech would be at the house shortly, a great surprise. The tech was pleasant and professional He quickly diagnosed the problem and fixed it. This included a new starting capacitor and adding coolant. He then went over the system to verify proper operation. The service was prompt and pricing fair. We could have been taken advantage of by another company. I will continue to do business with this company. Thanks for keeping us out of the heat on a day when it was going to be 101 F. Great job!

Bob and Diane

I called a dozen different local service companies to check my A/C system at 7:00 in the evening during the heat of the summer of July 2010. The first to answer their phone was Service First. The dispatcher was attentive and professional. He dispersed a technician - David Villegas, who arrived *WHEN THEY SAID HE WOULD ARRIVE !!! *. There were no vague, gray areas of when he would arrive, and none about the diagnosis of my system. I am an HVAC procurement agent by trade and normally, pardon the pun, "phone a friend" for help. I don't have to do that any longer because Service First exceeds all expectations I had about sourcing service outside my profession and earns my trust and business.

Service First was exceptional, and I would definitely recommend to anyone in the San Antonio area. Very prompt service and David was extremely helpful and polite. He explained any problems and questions we may have had.

Service First saved-the-day for our Childcare Center. We have children in care 7 am - 6 pm, and are licensed by the State. One of our 20yr old AC units died, and all the AC companies knew they had us, buy a new unit or roast for the summer. Needless to say, we were in a difficult position. We called Service First after several others, and they quickly responded, assessed the problem, and did not try to take advantage or our situation. They offered us the BEST PRICE and SERVICE in town! They worked our replacement semi-custom units as a priority and had us COOLED back off within a couple of days! From all the Children at New Horizons School - Thank-you Service First!

I have a small business and had a CATASTROPHIC failure of not 1 but 2 Commercial AC units that were 10-13 years beyond their life span. I needed new units fast to keep my business in operation. I called three different AC companies, only two responded quickly but their prices were RIDICULOUS. I called Service First, they came out IMMEDIATELY within 1hr, assessed my problem, explained what was wrong with the old units and gave me some options. I choose to replace them both and Service First gave me what I considered an HONEST and the lowest price to replace them. Once I made the decision to go with them they quickly ordered my units and associated parts and had me back in business within days!

From one small busines owner to another-THANK-YOU SERVICE FIRST for your EXCEPTIONAL Professionalism and Customer Service!!!

Dear Friends,

I arrived home late on saturday, July 3rd, to an ai ounditioner that ws blowin air and nothing else. We opened every window i the house and sweate through the long, humid night.

Sunday, July 4th, I thought there would be no hope of finding anyone able to help us until we were past the holiday. I have heard too many horror stories of people who have been abused because of their lack of knowledge in the heater/air conditioning field.

I was absolutely delighted t find that your company would not only be able to help me, but Omar Rodriguez was out atour house within a couple hours of my phone call. Omar was very professional and in a very short amount of time, had the problem diagnosed. He had the equipment in his truck and we had blessedly cool air running through our system again. I was so satisfied, I checked to see if your company has a anual maintenance plan. I signed up on the spot and look forward to a long, satisfying relatinship with your company.

Again, thank your for your integrity and professionalism. It is always frighteing nowdays to trust your home equipment to strangers, and I am grateful to have found a company I can trust.

After several attempts at trying to reach Jack, the owner, I am at my witts end. I am in the heat in the SA Summer and several attempts at trying to get my system to cool have been unsuccessful. My new unit cools for a week or two and then it's out again. What is the problem? This should not be happening. This is a brand new unit which I had installed in the spring so that I would not have to suffer in the summer. I work out of my home and have had to leave and leave my work unattended. Where is Jack and why won't he call me when I ask. Each time I get a different excuse why he's not available. I don't consider this to be good service.

Jack, if you get this, I would like for you to call me. As the owner of this company, this is your obligation.

Irene Mata 210/392-4695

I contacted this company for my AC repair needs after reading the excellent commentaries. The technician arrived on time but took a little over two hours to attempt to diagnose the problem. Over the course of the time technician was here, I heard several different explanations as to why the AC was not working properly. In truth, the explanations were conflicting. In the end, a quote of 800 was provided. The final quote included a repair of a part that was not initially mentioned during the discussions. Thus, time was wasted and money was spent on a problem that was not resolved.

I'm super impressed, I had an a/c leak and I called service first and they sent there a/c tech David who was very nice and helpful and even took the time to even spray the wasps outside my front door which was'nt even his job to do. He was very professional and you could really tell that he knew what he was doing. You can tell that service first hires only the best most qualified employees. From the start I had a good experience even from the man i talked to on the phone. My overall experience with this company has been great and they should get a 5 star and I will be using them again in my future.