San Marcos Iron Doors

On April 10, 2013, we contracted with San Marcos Iron Door to build and install 3 doors; front door, back door and music room doors. The promise was delivery and install in 6 weeks.
On June 18, I started contacting our sales person asking about an installation date. He said the doors were in and were being painted. They just needed one more week.
On June 25, I called my sales person, left message, no return call
On June 26, I called my sales person, left message, no return call
On June 27, I called my sales person, left message, no return call, but Valerie from San Marcos Iron Door did call me to schedule installation. Seems they are so busy, they can’t start the installation until July 24, 2013.
On July 23, 2013, we were informed the wrong glass was ordered for our interior doors. We wanted clear, but Flemish was ordered and scheduled to be installed. Our verbal agreement with Noe, our salesperson, was that he would install the Flemish glass, order the clear for us and when the clear came in, he would swap out the pieces of glass.
Install scheduled from July 24-26. On Friday, July 26, 2013, installation still wasn’t completed. We gave the sales man a list of things that still needed to be completed. The doors were in and bolted into place, but no security system wiring done, no painting, no caulking, no baseboards, no backdoor lock, among other things on the list. We had a business trip and told San Marcos Iron Door that they could schedule the crew to come back on Thursday August 1, 2013.
The salesman is the only one that shows up on August 1, 2013. All he does is have us go over the list again. Not only do we have a big punch list of unfinished work, but we show him the damage to the wood floor in the music room and torn wallpaper in the kitchen.
I call the salesperson every day after to get an installation date and time. If he answers the phone, I just get excuses.
Takes them until August 15th to come back out to restart the installation on the doors. Two new guys that I have never seen before come out to work on the doors. They get here at 10:00am, leave at 5:00pm.
The next morning, August 16th, I realize my engagement ring that I’ve been wearing for 20 years and a Rolex watch that I’ve been wearing for 15 years are missing. We call the police and file a report. We contact San Marcos Iron Door. The company said that they talked to the guys and the guys said that they didn’t take it. Liz from San Marcos Iron Door accused me of filing a false police report to get out of paying my balance with them. She stated that they would send another crew out to complete the work. We refused to let them send out more workers in fear of losing more valuables.
That same morning, Friday, August 16th, we also noticed that they had opened a box that had been delivered from Amazon. But, they obviously weren’t smart enough to know what was in the box, because they left it, but turned the box upside down so we wouldn’t see that the box had been opened.
My husband and I both were in the house all day. We moved around upstairs and downstairs. We felt like we had covered them pretty well. But, these two guys has so much skill at the cover up and made so much noise with their hammering, sawing, drilling and cutting that it only took them a second to go into my bedroom and steal my engagement and Rolex watch. It is very obvious to us that the two installers are accomplished at keeping the customer distracted while they take a visual inventory of valuables and then figure out how to take it. When they did not come back the next day, and did not call, we were convinced that we were not going to have an opportunity to recover our lost property.

Frustrating experience! For 8 months, from start to finish, of a project, timelines were never accurate. The items look good and the quality might be there but the customer service experience will definitely keep me from going back. As a professional Home Stager/Designer I would not be able to recommend this company to my clients. Staff turnover is very high and you seldom speak to the same person about the same project. Communication is difficult with istallers due to language barriers. Installers are sent out unprepared and unequipped to do their jobs. Installs are scheduled and they either do not show up or show up late. No one returns their phone calls and if you insist on speaking to someone you are placed on hold for an excessive time. There are many other companies who have great products and great service with the same pricing structure. Seriously doubting the follow through with any warranty work at this point either. Just move on....

we have been working with san marcos iron doors since 2005, we are on our 3rd home, and we have purchased over 10 doors multiple stair railings chandeliers and cantera columns and fireplaces. currently working with the design team on new industrial modern designs for new doors and entry gate. they are the best hands down, best product quality, best customer service and delivery times. if you want the best product with most professional design and installation team..call San Marcos Iron Doors.

Does not honor warranty. Great til a problem occurs. Have to file suit to get them to react for warranty issues.

I contracted San Marcos Iron Doors to build my wine cellar door and front door, best choice ever!

Thank you!!!

I just purchased a front door with them, they showed me a before and after pictures, and i am glad i made the change from my old wood door. now i get compliments from all my neighbors.



Thanks for the improvement of my home.