Posted: 12/1/2010Provided by Citysearch -
I was searching for a new doctor for my boys and heard good things about the docs at this clinic. But I never actually got past the waiting room due to the uneducated, unprofessional, rude staff. After waiting an hour, they told me they could not verify my benefits and said I would have to wait another hour and a half before they might be able to! I said, why can't I just pay my copay (which is indicated on my insurance card) and whatever the difference just bill me. They said they do not bill people! What? What doctors office doesn't bill people? They told me they called my insurance, which is Cigna BTW, and they were told the system was down. I walked outside, called my insurance company and they told me their system had not been down and they office could call right now and verify my benefits. Of course, the staff here could not be bothered to do that. To top it off, when one staff member called the office ""manager"" to come talk to me, the office manager made a rude comment in Spanish on speaker phone and I heard it! These people are horrible! Stay as far away as possible. I will do my part to let people know to find another pediatrician. I hope these docs realize the idiots they have working there and fire them to save their practice. Do your children and yourself a favor and AVOID this place!!!!