If not for the nice woman at the front counter (who has since resigned), this review would deserve ZERO stars. When picking up dry cleaning, which included a redo of a jacket, the owner, Paul, did everything he could to insult me and blame me for mishaps that were obviously due to the cleaner's mishandling. Instead of taking responsibility for creating holes and stains in our comforter he said, "Good thing it's reversible." As for a jacket that also came back with a hole and a button missing, he tried to pin it on "silverfish" bugs in our home. It was clear that the jacket had been snagged and formed a line in the pressing process.
Needless to say, the owner made no effort to resolve these problems, except to offer to "send the items to a third party lab to determine the causes." Never again will I set foot in a Rose Cleaners and neither should you.