In mybookServices Collection (edit)
Added to your services collection.
Removed From mybook!

We took this business out of your services collection.

Rose Cleaners & Laundry

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

19

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Sponsored Links
Payment method:
mastercard, discover, visa, all major credit cards, amex
Neighborhood:
Northwest Side
AKA:

Rose-Cleaners-And-Laundry

Categories:
Dry Cleaners & Laundries, Leather Cleaning
Other Information:

Wheelchair Accessible: Yes

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Posted: 1/23/2016

Overall

If not for the nice woman at the front counter (who has since resigned), this review would deserve ZERO stars. When picking up dry cleaning, which included a redo of a jacket, the owner, Paul, did everything he could to insult me and blame me for mishaps that were obviously due to the cleaner's mishandling. Instead of taking responsibility for creating holes and stains in our comforter he said, "Good thing it's reversible." As for a jacket that also came back with a hole and a button missing, he tried to pin it on "silverfish" bugs in our home. It was clear that the jacket had been snagged and formed a line in the pressing process.

Needless to say, the owner made no effort to resolve these problems, except to offer to "send the items to a third party lab to determine the causes." Never again will I set foot in a Rose Cleaners and neither should you.

Was this helpful?Yes
|
Flag Abuse
WhatUp

Posted: 1/4/2012

Provided by Citysearch - 
Overall
Lost a Customer for Life

Horrible experience using Groupon credit at Rose Cleaners. Went to De Zavala location and the lady quoted me a price with the coupons from their company website. I showed her the Groupon credit downloaded on my iPhone, but she said that the credit could not be used in conjunction with the coupons. I showed her the Groupon on my cell phone. There were other exclusions (no leather, no laundry, etc), but there was no exclusion for using in conjunction with company coupons. Not even a statement that ""other exclusions may apply."" Nothing. Still, she refused. I asked her to call her area supervisor (Jesse) and talked with him. He very reluctantly agreed to honor the terms on the electronic Groupon credit, and asked to speak with the lady at the desk. To my amazement, she continued to argue with him, trying to convince him to reverse his decision. Even more amazingly, she was successful! She cited a separate document provided to her that contradicted the electronic Groupon provided to me (the customer).

Even beyond the issue of the price involved, I am shocked Rose Cleaners execs would agree to one set of terms that would be provided in electronic format to the customer, and another set of terms and conditions that would be provided in print to the store. Were they not paying attention? And how can they blame the customer for that? Now, I have to complain to Groupon and try to get my money back. No way will I do business with a company that demands I adhere to exclusions with which they never provided me.

Was this helpful?YesFlag Abuse

Posted: 5/8/2010

Overall
Excellent Cleaners

Rose Cleaners on DeZavala Road is a great dry cleaner. I can trust that they will always do a professional job. I have had several items cleaned by them in the past and have never been disappointed. Their staff is friendly and the facility is very clean. The prices are reasonable as well.

Was this helpful?Yes
|
Flag Abuse
SA Pilot

Posted: 5/7/2010

Provided by Citysearch - 
Overall
Great Job on Rushed Service

This place saved my neck. I got short notice that I had to catch a flight to our home office to give a briefing on a critical company project. I was anxious and hurried when I went in to ask to get my drycleaning done and my shirts folded in time for my flight out. These ladies gave me such peace and comfort that they would have me ready that my whole day went well. I wrapped up my affairs around town and got back to Rose Cleaners and I was ready to go. Great job, too. Thanks Rose.

Was this helpful?YesFlag Abuse
buffbabes

Posted: 10/8/2006

Provided by Citysearch - 
Overall
Just not up to par

The ladies here are really friendly--but it doesnt make up for the fact that the dry cleaning is never back on time and they lost tons of buttons from my husbands jackets, a few ties and the last was they left dry cleaning fluid stains on a cream color silk jacket.

Was this helpful?YesFlag Abuse
reliefjones

Posted: 9/18/2006

Provided by Citysearch - 
Overall
Let the Consumer Beware!

I had two shirts cleaned here that came back with huge brown and yellow stains (they were completely white upon dropping them off). After 3 attempts were made to clean the stains, the shirts were better, but still in no condition to be worn. The owner refused to replace the shirts and didn't even offer to refund the cost of cleaning/pressing the shirts until I asked him for that refund. I will be filing a complaint with a third party consumer protection agency, as this issue has not been resolved to my satisfaction.

I would tell you to take your clothes to 1-hour Martinizing at the corner of Lockhill Selma and Wurzbach if you live in this part of town--it was recommened to me by one of the employees of Rose Cleaners (I was told that ""they do a great job with shirts."") If you do decide to take your clothes to Rose Cleaners, just be aware that they are all owned by the same person, so if you run into any issues, you are likely to be treated with the same poor customer service.

I hope you won't have to deal with what I have dealt with here.

Was this helpful?YesFlag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Rose Cleaners & Laundry

4949 De Zavala RdSan AntonioTX 78249

(210) 641-2939

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Rose Cleaners & Laundry

4949 De Zavala RdSan AntonioTX 78249

(210) 641-2939

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback