worst service ever - incredibly horrible
the receptionist ladies all give you a bored look - they ould not care less. Melissa rather took another bite in her sandwich, than answer my question and just looked at me, shrugging her shoulders What I dared to confront her with: I had explicitely asked for the highest floor - they gave me a room on the fourth - which is the bottom floor I was told by the bored receptionist, that no other room was available - ""you have to say that when booking"" - well- I have: booked in November 2010 !!! but the worst: breakfast Carl, the slowest and most hopeless and helpless person I have ever seen, plus staff who gather and chat....incredible I had a voucher for many options - he kept bringing the stupid menu and I had to virtually beg for each item. There was no yoghurt the first two mornings, then I had to beg for refills. The first breakfast took 45 minutes - not for me to eat, for these people to make and to bring One of the chatting staf apparently is the supervisor: a darkhaired young lady - very incompetent, very chatty, did not even look at me - I was only the guest... I am surprised to read that they have financial troubles (see: article by By Scott Huddleston in the mySA), as it is very expensive and the staff apparently very cheap and untrained. The only ones who are friendly and competent: the cleaning ladies ! reception and restaurant and management i.e.: the directors and supervisors: please exchange, as incompetence rains down from top to bottom. By the way, it was shocking to learn, that that idiotically green building actually turned out to be my hotel - it looks like is run : bad !!! free WiFi: yes - if you are prepared to sit in the bathroom - the only place it worked. Complained at the reception, but see above: they just give you that all bored look.... The worst hotel ever, the worst service I have ever experienced in the US. Staff who are so not interested: it must be a piece of cake to get a job in San Antonio. On the other hand: why don't they hires.o. decent ?