I also had a great experience with this clinic. The facility is excellent. (The big screen TVs and interactive lighting built into the floor entertains the kids while they wait.) I went in without proof of insurance and the front desk staff did the research over the phone to confirm insurance while I was there. They went above and beyond. I too have only a $20 copay normally, but my URGENT CARE copay is $50, which is what they charged. For Sunday morning access to a physician when my daughter had a 103 fever, this well worth the extra $30. The physician was excellent.