I will allow you to come to your own conclusion and I'll just tell the story. We rented a bounce house, 2 dozen chairs, and 4 tables from this company. They came to deliver it between the expected time and everything looked great. They was supposed to pick this equipment up by 10am the next day; however, that did not happen. I called the owner at 330pm the day after our event and asked if he was coming to pick up his equipment. He told me, "Ohh, I called you. My guy's truck broke down and he can't come today". I told him we did not receive a phone call and I gave him the alternate number to call again. He asked if we could hold on to the equipment until the next day and he would pick it up at 8 am. I explained how this would be an inconvenience because at this point all the equipment is stuffed into my SUV. I did not feel comfortable driving around with his equipment in my SUV. He said he understood and apologized for the inconvenience. By 10 am the following day, the equipment was still in my truck and I had to unload it to my garage to drive to a business meeting. I spoke to the owner and he apologized but said there is nothing he could do and it's out of his control. He said he appreciated my patience. I told him at this point it's becoming a big inconvenience and I would like to discuss some type of refund. I told him the equipment will have to stay in my garage because I did not want to leave it outside. He agreed we would discuss a refund and asked what time I could be available. I told him I could be home at 2 pm if they called me 20 to 30 minutes prior. He agreed. I was able to make it back home a little before 2pm but noticed I did not get a phone call. At 2pm, the driver rang my doorbell to pick up the equipment. I asked the driver if the owner said anything about a refund and he told me no. I called the owner and he told me he never agreed to a refund and that everything he promised me, he gave me. I explained to him that I was forced to park my vehicle for a day and a half with his equipment in it to prevent it from being left outside. I then made plans with you on two separate occasions to pick it up and you failed at both of those times. I also made changes to my schedule to ensure you could pick your equipment up and would be able to rent it again. He apologized and said it wasn't his fault and he's not going to give me a refund.