As you can tell by the reviews, Dr. Adetona and Practical Approach used to be awesome. Now, it's just disappointing. His knowledge and ability to make my child feel comfortable are fantastic but his professionalism and his staff are the opposite. There are long wait times (which were not the case when we started coming 4 years ago), the staff is not friendly or helpful, and the final straw in leaving - vaccines my son needs are not available. Not only are they not available, 5 weeks ago I was told they should come in within a week or two. I have been informed they have never been ordered and there is not projected order date. I am super disappointed that this office would ignore parents repeated requests (I have called 1 - 2 times a week for 5 weeks) to get her child vaccinated. I have requested 4 times for the doctor to call me and have heard nothing. The first two years at this practice and we received a call back extremely quickly. We don't feel valued and the customer service is HORRIBLE.