If only there were 2 rating scales available
Rating Scale #1 - The Food. 5 Stars
I have been eating at Piccolo's for a long time (well over 10 years) and finally decided that something had to be said. First, let me say that the food is GREAT! My wife is in love with the Shrimp Raffaelo (same as Shrimp Paesano and less expensive). I almost always order the Veal Marsala with a side of sauteed mushrooms and have never been disappointed. Every dish is terrific. I give the food 5 stars!! You cannot go wrong with anything on the menu!
Rating Scale #2 - Staff and Service. 2 Stars (generous)
2 visits ago we arrived at 5:30 and had no problem being seated without reservations (I actually have NEVER made a reservation and never had a wait to be seated). Tuesday (2/14) I thought it might be busier than normal so I called to see about reservations. The owner rudely told me I don't need one, just come in, then hung up on me before I could insist upon a reservation. I called back and the phone went unanswered. We arrived at the restaurant at 5:40 PM and proceeded to wait almost an hour for a seat while at least 6 others came in with reservations. 4 were seated immediately, 2 others waited 30 minutes for a seat. When I inquired as to when we might get seated the owner (again, rudely) told me I should have called for a reservation. When I told her I called her for one she just walked away in mid-sentence.
Once we were seated everything went great. Our waiter was great! I'm just glad we weren't at the table on either side of us as they were forgotten. Both tables just placed their orders as we were finishing our meal.
The 2 themes I heard most while waiting for out table were: ""I called for a reservation and she wouldn't take one"" and ""Why did you take our reservation if you won't honor them?""
If the owner spend as much time making sure the restaurant ran smoothly as she does tallying the waiter's checks it would be a more more pleasant place.
Go for the food, drink some wine and try to ignore the rest.
I rounded my overall rating to a 3.