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Pavlov's Dog & Cat Hospital

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Business Details

23

years

in Business

Hours:

Regular Hours

SunClosed

Extra Phones:

Phone: (210) 521-0785

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Payment method:
master card, visa, all major credit cards, amex, diners club, discover
Neighborhood:
Northwest Side
Categories:
Veterinary Clinics & Hospitals, Veterinarians, Veterinary Specialty Services, Pet Services, Veterinarian Emergency Services, Pet Specialty Services

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Pavlov's Dog & Cat Hospital

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03/15/2012
Great local business

I've been a customer for years and have never once had a bad experience with the doctors or the staff. They are all very helpful and answer any questions that I have. If I need any last minute clinic appointments or boardings they have taken me in when they didn't have to. This is a good local business me and my dogs enjoy.

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ShaynaB
03/05/2012
I totally trust them!

I always have a good experience when bringing my dog here! The people are always so nice and anytime I have ANY questions, they don't mind answering... Even if i call every 30 minutes. They are very caring and seem to really love what they do!\r
\r
I would highly recommend bringing your animals here and trusting them fully!

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ML Peters
01/28/2012
With Regards to KU1121, from PDCH

I'm sorry that Ms.U feels that way. I'm glad to hear that Athena is well and happy now, She was such a good patient. If I could repeat the whole case over again, I wouldn't change a thing. If it were my own dog that presented with the same history and physical exam findings, I would do the same diagnostic tests and treatments. \r
I've been in practice for over 20 years. Pavlov's Dog and Cat Hospital was established in 1993. The hospital staff sees thousands of cases each year.
...view more 99% of the time, the clients are happy and satisfied with our service.\r
\r
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PDCH
01/25/2012
Response to KU1121 about your Great Dane Puppy

According to our medical records, on December 13, 2011, you stated when you brought in your five month old Great Dane puppy, A-, that ?She had been having diarrhea, drinking a lot of water and not really eating since Saturday, December 7, 2011?. It was undetermined why you waited six days to seek medical attention for your puppy.

There were a number of risk factors that needed to be addressed immediately.

Our standard procedure at PD&CH is to advise our clients at every step of
...view moremedical treatment, exactly what is being done to the pet, and what the cost will be.
At that time, we get permission from the client to perform that test/procedure, step by step. In your case, as you sat in the exam room, we got your permission for every procedure.

First, was a through medical examination. You were told the cost would be $30.00. Then, A- was given a fecal exam, because she had diarrhea. You were advised of the cost of $ 7.00, and you gave your approval prior to us administering it. The fecal turned out neg. We needed to continue looking for the problem. Veterinary medicine is done by scientific deductions, not guessing.

The next procedure given to the puppy was a Parvo test. Pure breed/ Great Dane puppies are particularly at risk of Parvo, due to a possibility of a weakened immune system from over breeding. Diarrhea and lack of appetite are two common signs of Parvo. A-had two Parvo boosters, but due to the weakened immune system in many pure breed dogs, there was a chance that it could have been Parvo, regardless. The cost for the Parvo test was $35.00. You gave us your permission at that time, to do the test.

According to Dr. Peters, at this point of the examination, she would typically not administer any more tests, but then, prescribe medicine. But the problem was, that the puppy was not eating ( according to you- for six days) so in her professional opinion, she thought that a comprehensive blood work was necessary and in the best interest of the puppy. Time was of the essence for the well being of A- With your approval, Dr. Peters ran comprehensive blood work. The cost was $84.00. Based on the results of the tests which showed that your puppy had elevated liver enzymes, Dr. Peters stated to you that it could POSSIBLY LEAD to hepatitis. She did not diagnose A-with hepatitis of the liver, as you falsely stated on Citysearch, and your report to the BBB.

Dr. Peters made the recommendations for A-

You stated, due to f you declined the injections.
Dr. Peters recommended that A- at least, needed the Metronidazole for $14.00 and Endosorb for $17.48, for diarrhea, and NF food. And, you agreed to these costs. At that point, between the diarrhea and not eating, your puppy stillcould have been in grave danger. It was taking a risk to skim off the recommended treatment from Dr. Peters. Obviously, the prescribed NF food, Metronidazole and Endosorb, cured your puppy. A week later when you had her checked up, of course she was well, thanks be to Go
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01/10/2012
Dr.Pavlov is awful!! He gave m...

Dr.Pavlov is awful!! He gave my English Bulldog pup steroid medication for a wound my dog had, without even testing samples of the wound to see exactly what it was. Ended up being something that steroids caused to go CRAZY and had to take him to the ER vet that same night because he itched himself raw and bloody due to the steroid medication.

The next day we called to talk to Dr.Pavlov and all he did was offer us a free bath for our trouble. He didnt care one bit that he gave out t
...view morehe wrong medication! The ER vet knew RIGHT AWAY from just looking at it what the skin condition was, and his testing confirmed it.

I would stay FAR away from this uncaring vet!!
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KU1121
12/23/2011
Stay away!

These people are ridiculous!
I have a full blooded Great Dane puppy who is incredibly healthy but got a bit of a stomach ache a few weeks ago which concerned us. So we took her to Pavlos'. They proceeded to run $215.00 worth of tests on our 5 month old puppy and then tried to tell us that she had hepatits of the liver!! They also tried to put her on 5 different medications and I was able to get them to limit it down to 2 with a bit of persistance.
About a week later (because I had
...view moreso much doubt on this diagnosis) I took her to a vet I value dearly in my hometown and found out she is not sick at all!! No hepatitis, no problems what so ever! Do not waste your money on these people they will squeeze every drop they can out of you! Do not be fooled by their lab coats and professional demeanor.view less

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txfirec
11/15/2011
Dr and Mrs Pavlov Thank You!

I want to say I am sorry for the loss of everyone's pet. However I was one of Dr P's first employee in 1993. Heck I was only a Junior in high school and watch them remodel the place with their nephew. I will never forget what they did for me to train me from kennel, to vet tech, and last, a receptionist. Mrs Pavlov is one of the most easy going people to get along with all you have to do is ask. Dr P well he can be a little rough around the edges but he is the most dedicated doctors ar...view moreound. I wish I lived closer to go back. I was also with him for 3 years until I had my daughter.

Remember this everyone has a bad day however give it a chance and if it works out great but they are there for your pets that are also a part of your family.

Dr P and Mrs Pavlov I don't think I ever got a chance to say thank you for all you taught me and for my pets. I hope your business continues to grow and do well.

Erin Bailey
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JanieH
08/08/2011
Won't go back!

I took my 12 yr old Lover-Boy dog in for pain control as he had bone cancer; he was in the last days of his life. I asked for comfort care, pain control. The very old vet who should have retired years ago, just jabbed him w/ a rabies shot which he did not need. Then, of course, I was charged for an unnecessary vaccination. I explained that all I wanted was pain control med for my boy, but he was more concerned about the rabies shot...on a dog who did not leave the house. I have not...view more been back. They said they would have Dr Pavlov call me; I never heard from him. Just five short days later, I had to take him to the Pet ER for euthanasia. I told the vet there about the rabies shot and he agreed with me: that is was totally unnecessary. I still miss my boy everyday & have since found a more compassionate vet hospital. I had been going to Pavlov's for years with multiple pets....yet, I only saw Dr P once. And yes, the female vet there cannot make up her mind about a treatment plan for care. I would NOT take my animals to Pavlov's.view less

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LJC5959
06/10/2011
Dr Pavlov is a caring smart Vet!

I have been with Dr Pavlov since 1993 and I never had a problem with him whatsoever. He has always shown professionalism and compassion for my pets. He has an open door policy and by that I mean if they take my dog to the back of the office and I want to see them they will escort me back there to see them. or if my pet is skiddish about going into a kennel they will escort me to let me take them in the back and get them situated. The only two separate times I had an issue were with ...view morehis other female vets. I cannot go into detail because it is such a long story but suffice it to say Dr Pavlov got rid one of the women and repremanded the other. ON both ocassions, I made an appointment to discuss these matters with him and we met and he assured me that he would take care of the situation and he did!!! I think that Dr Pavlov knows that he has many lifelong clients that are and will be supportive and appreciative of his work with their pets and he respects that! In my records for all of my pets HE is the ONLY vet who is allowed to service them. I have taken my pets to other places to check them out because i moved to a different side of town and Dr P. office was now very far away but I can assure you from what I have seen that Dr Pavlov has a wonderful facility and cares about the animals and people who come into his business! I make the long drive because I feel comfortable there and know my pets will be treated well. Thank you Dr Pavlov for caring for my pets for the past 18 years. I know I can leave them in your care knowing they will be treated with gentleness and kindness.view less

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Pavlov's Dog & Cat Hospital

8236 Bandera Rd.San AntonioTX 78250

(210) 521-8236

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Pavlov's Dog & Cat Hospital

8236 Bandera Rd.San AntonioTX 78250

(210) 521-8236

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