My name is Kelly Joyner and I have been a customer for nearly 6 years. Up until the last (approx) 3-4 weeks everything has been wonderful, but having said that.... for 3 weeks in a row there has been an issue with my supplies and or delivery. 1st week. my box was not delivered until I had to personally call at 9:00 p.m. I wound up speaking to (ironcaly) enough to the same woman (Jessie) that originally took my weekly order, she repeated my order back to me and then left the ofc without making sure my box (of supplies) was boxed up and picked up by a courier, before leaving for the day. So I called her around 9:00 p.m. inquiring the status of my delivery, her reply was to shift the blame onto a delivery driver for not boxing and delivering said order. She seemed bothered by my call because she was on call and had already left for the day. Since she was on call, this meant she would have to go back to the office and do what hadn't been done. Irritated by the situation she asked me to wait another day. "un-acceptable" so instead of going to the office herself she called one of the delivery person's (Sean) my favorite courier & most dependable & by far the friendliest driver I've encountered in all these years and he personally delivered my supplies with a smile. 2nd issues = Just yesterday I had to call Rich due to the fact someone boxed up 3 bags of Heprin & NO bag of Saline (flushes) so I called & talked to Rich at approx 5:00 p.m. told him of the problem and he had it corrected in less than 1hr. without any attitude. NOW TODAY!!!!!!!! My box is delivered, as I was unloading I discovered NO VIALS OF PROMETHAZINE.... aLL the bag contained was pre-filled syringes, no needles and most importantly no meds. I've enjoyed my experience with your company for all these years but suddenly it seems like weekly something has gone wrong. WHATS THE PROBLEM?????? Thanks to the man on call, my meds are now on their way to my residence., but again I've got to say, I find it unacceptable when whoever is on call, takes my call & then ask's me.... DO YOU NEED IT NOW????? I'm sorry but if I didn't need it NOW I wouldn't have called the same day of delivery. This may seem petty to you people but I have to think about ME 1ST......... I've NEVER complained about ANYTHING before now but 3 issues in a row seems a little exssive to me. I Love the care & consideration I have received over the years up until now, so I'm asking you to at least check the boxes before sending them out.
THANK YOU, KELLY JOYNER