I was refused entry into my birthday celebration here due to wearing a brand that the police officer at the door didn't recognize. The full story is below
This place will NEVER get my business. It may have nothing to do with the owner, but it falls upon management and the people that they hire to operate the establishment.
I planned to have my birthday at PHX Lounge on my birthday February 15th. We called the week before and made reservations for a section. We planned on having around 10-15 people in our party. We called the day before to check on dress codes because we didn't want to have any issues with myself or friends attire. We were told that athletic clothing (Jerseys, ball caps) were not allowed. We were told that guys could wear tennis shoes as long as they were stylish and the entire outfit was stylish and sleek.
When we showed up that night the cop out front denied me entrance into the building because of my shoes. We explained that we were told I would be fine getting in. He didn't want to hear it. He said he was told not to let anyone in with tennis shoes. We explained the situation. We explained that it was my birthday and he still wouldn't budge. He said that I'd have to wait until a manager showed up. You heard that right… There was no manager at the establishment. It was 11pm on a saturday night and no manager was there.
So while we are waiting around and telling friends what's going on I notice the SAME police officer let another guy in wearing tennis shoes. Then 2 minutes later he lets another guy in wearing tennis shoes that look like Chuck Taylors. i went to my car and got some more toned down Joseph Abboud dressy tennis shoes thinking that maybe he would let me in with those and I was denied again. I brought to his attention that I saw him let the other guys in with tennis shoes and he said its because they were POLO shoes. I told him what my shoes were and he said he never heard of the brand. So i said, "you're telling me that I'm not getting in because you lack brand knowledge?" He got really upset. started screaming at me and telling me to calm down. He then told me that he could ruin my birthday and not let anyone in and remove me from the property.
We never got in. PHX lost me as a supporter because this situation. You don't treat people like that. You don't pay people to treat your customers that way, and you shouldn't have police officers worrying about what name brands customers have on because that should be the least of their worries.