This is the first time I've felt compelled to review a practice, but I just really wanted to express my gratitude to everyone there at O'Connor Road Animal Hospital. My family and I have been taking our dogs to this particular practice for the past four years and have had nothing but good experiences and excellent care.
My particular history with them involves our two current Australian Shepherds, Helo and Maia, who have been seeing Dr. Zengler (and formerly Dr. Quirk :) ) since they were puppies. We have had a very interesting couple of years. Basic wellness care, vaccinations, and spay and neutering services were all handled wonderfully- but when Maia, then two-years-old, started having trouble getting up, I knew something was wrong. After ruling out hip dysplasia with x-rays and trying various other pain management treatments, Dr. Quirk referred us out to VREC for a consultation, and I found out Maia had torn her back ACL. The surgery was going to cost me an arm and a leg, and at VREC they wanted it all up front, but at two I was unwilling to put her down. She's my baby. It seemed unthinkable, but there was no way I could afford the entire thing all at once. I called O'Connor Road, and sure enough they had a doctor who could come in and do the needed surgery there, and they were able to work out a feasible payment plan with me. The surgery went well, the follow up care was amazing with the entire crew there (staff, techs, vets :) ), and Maia is now back to running around with her brother, currently on a mission to shed some pounds, and finally learning to catch a frisbee! During the entire ordeal I know I was an emotional mess, but they helped me through and I am so incredibly grateful.
I've never met the office staff, but I want to extend a huge thank you for the payment plan. You gave me the option to save my dog. I won't ever forget that. :)
Dr. Zengler is my current vet. She is knowledgeable and kind and both of my dogs love her. All of the doctors I've met there have been very good though if we couldn't get in to see Dr. Zengler. I've always felt very secure knowing that my dogs would get excellent care at O'Connor Road.
The staff is compassionate and helpful. It may take a few minutes to get through on the phones, but it is a very busy practice (which speaks volumes- so many people trust their pets to the doctors here) and it is well worth the wait. It's very easy to get appointments and refills on medications.
Mostly, I just want to say thank you. This practice is amazing and I will continue to refer friends over. :)