I have been bringing my dog to Northern Oaks for about two years now. I am very pleased with the amount of care he recieves when i bring him in. All of the assistants and receptionists are so happy to see him. Whenever i have a concern or question, all three of the doctors are quick to reassure me in whatever the situation may be. Most of the time it turns out to just be me being a paranoid pet owner, which brings me a lot of relief! This staff makes the health and well being of their ...view morepatients priority and will always find time to meet their needs, whether its a nail trim or an emergency! They have a life-long client with me, thanks to their compassion and knowledge. The clinic was recently remodeled and looks top notch! Not to mention it is the only animal hospital i have been to that doesnt smell like animals! Whenever i am there, all staff is working diligently to ensure that there are no accidents or messes left of any kind. These are just a few of the many things that set this place apart from all of the rest. I definitely recommend Northern Oaks to any person who truly cares about their pets and wants the best care for them. Go by and see for yourself!!!view less
Northern Oaks Bird & Animal Hospital
- BBB Rating:
- General Info:
S. Rebekah W. Byrd, MS, DVM
Heather Vargo, DVM
Todd Phillips, DVM
- Extra Phones:
Fax: (210) 496-1412
- Harrisons Bird Diets, Hills Veterinary Diets, Purina Veterinary Diets, Royal Canin Veterinary Diets
- Payment method:
- visa, amex, discover, check, cash, mastercard
Located near the intersection of Wetmore & Thousand Oaks. Public Storage is next door.
- Eden, Northeast San Antonio
American Animal Hospital Association
We are an AAHA accredited practice.
We are also a Feline Friendly practice.
- Dog & Cat Grooming & Supplies, Kennels, Pet Boarding & Kennels, Pet Grooming, Pet Services, Veterinary Clinics & Hospitals, Veterinarians
- Other Information:
My family has been going there for 20+ years ever since we got our first family pet. about 20 years ago. My best friend and their family goes there for a fair amount of time. I just got done spending over $560.00 on an exam routine shots and one xray that took less than an hour. I have been to the EMERGENCY clinic for basically the same but more intense exam and paid only $380.00 and change. Plus I spent another $400.00 a few months ago for another one of my kids. Now the kid I just ...view morespent almost $600 needs more test and work. I told them that I was just recently let go from my job and my wife had neck surgery yesterday. she will be out of work for about 8 weeks. I have two checks coming from my old job, my has atleast one huge paycheck coming next friday, lpus her disability should kick in soon, plus she has PTO she can use. Plus my unemployment willl kick in on the 15th of this month. The DR!!! told me that she and the radiologist were ""really concerned"" for Willie. So I proceeded to tell her the position I was in and could use a little help. Mind you I just spent more than $560.00 in the last couple of days. She told me that they couldn't help me. That I should go apply for a credit care card. I told her that I have and used it. The DR!!!! then told me my cat could die if not treated. I then explained to her I would have all the money up front. I needed help for my baby boy. she told me that the reason they won't help me was because of ""people"" that have burned them before. I thought that this was an ANIMAL HOSPITAL, I thought that these people cared for ANIMALS like i do, but apparently I thought wrong. This issue has nothing to do with a human it has everything to do with a defenseless animal, that is MY CHILD. My wife and I can't have kids so these are our babies, and they know this ive told them this probably every time i go. I know if i need serious medical treatment I can go to the hospital and get help whether I have money insurance or whatever. That is where the conversation. I have new a new dentist just for a reason similar to this, but in reverse order. I had dentist I liked he wasn't sure he could do the job complete without sending me to a specialist. So i decided to look for a regular dentist that was coffident enough so I didnt have to pay for a specialist. But I didn't have all the money but really needed the work. (root canal). I was refered by someone I barley knew but they were very convincing so I called the doc and explained the situation he told me come now, money can wait. Same dentist also built my wife a whole new set of the MOST BEAUTIFUL teeth I have ever seen KNowing we did not have $10,000.00 to do that. but fought the insurane to pay most of it usually the patient is in charge of that. then our part we pay aas we go, and are never denided service of any kindview less
As soon as I met Dr. Rebekah Byrd I new my dog was in extremely capable hands. She was professorial, personable and very knowledgeable.
I feel my pet has received the best care an owner could ask for!!
Dr. Byrd was time efficient while also taking the time to answer all my questions (I did not know there were DVM that still did that-- but she does!) so when you leave you feel very comfortable in understanding the diagnoses you were given and all your questions answered.
As far...view more a pricing I personally feel the prices are more than completive and exceedingly fair considering the time the vet spends with your pet.
In Addition as for keeping in touch, she and the staff do a great job if she says she will call with the test results she will call, great follow through.(not something you always get but here you do.)
In the past I've been taking my dogs to a another well know vet clinic. Although the DVM was capable he/she could never match the caring and compassion Dr. Byrd has for your pet. She truly wants what is best for your pet and you.
The other vet I used to goto I felt the "" clock was ticking and the DVM was pushing me out the door to get as many patients through as possible, and part of there job was to sell me everything in store.
I personally feel Northern Oaks has it right my pets health first and then advise me (not sell) any products she may need. Because of this particular way of doing business I wiil be purchasing as many of my products from them as i can.
I also want to recognize the staff. They are always friendly, efficient, and take pride in their work. In the short time I've been coming to this clinic they already know my name, my pet name and her conditions. I call that superior customer service coming from a great staff.
To sum up I hold Dr. Byrd in the highest regard and fell lucky for her to be my pets life- time vet.
A dog Lover.view less
The staff and doctors are thorough, competent, and extremely caring. The concern they show for my pet and my family is extraordinary. It is also very clean and never has an animal odor. They always have pets for adoption that have been fixed and vaccinated. The doctors have stayed after hours before to treat my dog and I know we are always in the best of hands. The groomer is also exceptional. She is very detail oriented. If you have had issues getting what you want from a groomer, ...view moreyou will be so glad you found this one. Reasonable and met all of my expectations.view less
This is a place where I know ALL of my pets are loved. They are not ""cat people"" or ""dog people"" but everything people! Very professional and I know all of my babies are in good hands. I always get a call from the doctor to keep me up to date on whichever one of my animals are there and they have always been fair and extremely knowledgeable and kind. The techs are also friendly and the front staff knows me and my animals by name when we walk in. The groomers are excellent. The...view morey have done miracles with my formerly matted setter. They are very detailed and are perfectionists and my dog never minds going for her spa day.view less
After reading a few of the reviews I felt I was obligated to voice my own opinion on this clinic. I have been in there many times with my dogs and cat. The front staff is always very sweet and friendly. The techs were very caring and gentle with my pets, I've never felt they were unqualified. The prices are the usual for any vet clinic in town; unless your talking about the low cost clinics or shelter programs. I did my own price shopping before choosing this clinic. I have also ...view morenoticed that they always seem to have kittens in there for adoption. One time I asked where they were coming from and the receptionists said they get them all the time, either dumped on their door step or clients find them. They take them in when they have room and care for them until they can adopt them out. They even fix them and give them shots before they go home with their new family! The receptionist even told me they have adopted out a few dogs that were abandoned there too; she did say that adopting dogs out was not the norm, but they try to help out when they can. I think that is amazing of them, because as a pet owner, I know how expensive the neutering and shots can be. The doctors are all fabulous and very knowledgable. They have a new vet, a male, Dr. Philips; he is so nice and informative! The other two are females and very nice too. I haven't seen Dr. Vargo yet, but I've seen her with other people and she seems very caring and excited about her job. Dr. Byrd has been there since I started coming and she is great. I love my visits to this clinic, it's always a good experience.view less
We had taken our little dog. It was runned over that evening and I didn't know what to do. I called for help on my poor little dog passing away. They asked me to come in and they would take care of everything. I did and said my farewells. Later, that following week I recieved the most wonderfull, precious thing the ashes of my Bonnie. I was so, blessed with an ornament, picture (guess the one they had from her exams) and a very nice letter about my Bonnie. Thank you so much for...view more all your care!view less
The office staff is not helpful, their techs don't seem to know what they are doing, they are VERY expensive and their animal health exams are short and incomplete. There are ALOT of other vet clinics in this area to go to. Avoid this clinic if you love your pet. They are also not supportive of local rescue organizations. Dr Byrd is the only bright spot in this clinic.
I have to agree with the other reviewers that they are expensive(like four times the usual price at other clincis!) and have short hours. The man problem is that their techs are inexperienced, the office is run poorly and their routine health exams are too short and incomplete. If you love your pet, you will go elsewhere!!
I've done some price shopping because I have multiple pets & Northern Oaks is a bit more expensive than most... BUT the customer service and loving care you receive is unbeatable. We, too, had to put a couple of our dogs down in the past few years. The doctors and staff were very empathetic and helped us through the process and even let us stay in the room during the final moments and then afterwards as long as we wanted. They also offer cremation.
There's hardly ever a wait & they...view more also do boarding if you ever need it.
Highly recommend!view less