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05/16/2018

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Avoid... They don’t stand behind their work. Won’t fix their mistakes. First off, they did not tape anything off or cover my carpets. Dust got everywhere. I have to pay someone now to hopefully restore my carpets and will have to steam clean my tile. They put wood shins that rest on top of the cabinets directly under the granite. Because of the length of my counters they had to put 2 seams, which turned out horribly. Good seams should be not that noticeable. Obviously, they have to be there but they are not correct or professional by any means the way that MGI did them. The seams have jagged edges like they were not cut properly and the head installer in the end said he “liked” the seams, which reflects the quality (or lack of) of their work. They didn’t attach or mount my dishwasher to the underside of the granite so now it moves when I open and close it. After they left initially, my oven (my oven will now turn on but will not heat) and dishwasher wouldn’t turn on. And the dishwasher leaked from the supply line. We had to use stern language with Ali to make him come back to fix the stuff that stopped working after his install. They messed with the seams when they came back but they are still not correct. They didn’t wipe up all the epoxy so now the edge is rough at both seams. Everyone I’ve showed this to and spoken to said that this needs to be redone (rip out and replace the counters where the seams are) or the seams need blended and polished until they look right at the cost of MGI. We paid him in full since they worked all day to finish the job and now they won’t do us the same courtesy of fixing their mistakes. Sloppy, substandard and unprofessional. Don’t let their pictures fool you (they are not close up shots). I could mention other issues with the install as well..... Use these guys if you want a granite contractor who won’t work to satisfy you after you PAY them!

Details

Phone: (210) 286-3928

Address: 29770 Us Highway 281 S, San Antonio, TX 78264

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