I took my 5 month old puppy here on a Friday because she was showing signs of parvo. My regular vet could not get her in, and after searching through several reviews, I decided not to go to the place he'd recommended (Angel of Mercy), and to try here instead. I am so glad I did. I did not have any contact with any of the vet techs, (other than them peeking in the room to get a glimpse of my puppy,) so I cannot comment on this Kat person, but the front desk girl (Crystal?) was very friendly. We saw Dr. Young, and after briefly looking at my dog, the first thing he said was it was going to cost me about $800 to hospitalize her. I knew she had parvo, and had seen reviews from other vets stating $1600 to $1800 and up, so I was pleased to see he was so much lower than them, but his delivery of the amount wasn't the best, (but then he's a vet, not a salesman.) Still $800 was more than I had, and unlike the majority of Americans, I don't use credit cards. I discussed this with him, and although it was against his recommendation, he offered me the option to take care of her myself. He gave her some injections, and provided me with medications to give her at home for around $200. I went home with a bag of meds and cared for my puppy over the weekend, which surprisingly, she made it through (I have heard really bad prognosis for parvo puppies). I think I did an excellent job caring for her (better than any vet tech would have,) but by Tuesday I felt that she was getting too dehydrated and really needed IV treatment. I took her back to Dr. Young, trying to get as much money together as I could just in case hospitalization was necessary. On our second visit, everyone in the office was very friendly and happy to see my dog was hanging in there. Dr. Young knew I was trying to avoid hospitalization, (although that is always the recommendation with parvo,) so this time he gave my dog the subcutaneous injections to hydrate her, showed me how to do them, and sent me home with everything I needed to do them at home. His bedside manner is a little lacking, (he's a little rough, and he was patting my very weak little dog as he was talking, and her legs were sliding out from under her and giving out), but of course, I don't think anyone would be as gentle as we are with our own pets. Even so, he was very patient and informative. I do not feel that it is just about the money with them, as I have with other vets. Other places have the mentality that either you have the money to pay them, you let your dog die, or pay to put them to sleep. Not all pet owners have an endless amount of money to shell out when things go wrong, and I understand that not all things could be treated at home, but I sincerely appreciate them giving my dog a chance at life.