SEE CRITICAL UPDATE BELOW!
WHEN ORDERING FOUR CRISPY CHICKEN STRIPS FOR MY CHILD, I NOTICED THAT KFC'S MENU IN THAT COUNT RANGE WAS EITHER THREE OR SIX. IT WAS REDICULOUS FOR US TO LEARN THAT THE STAFF IS NOT ALLOWED TO SELL INDIVIDUAL STRIPS BUT INSTEAD MUST SELL THEM WITHIN THE DENOMINATIONS STATED ON THE MENU. WE HAD TO ORDER SIX STRIPS AT A HIGHER PRICE FOR A CHILD THAT WOULD ONLY EAT FOUR. KFC IS THE ONLY FAST FOOD RESTAURANT IN TOWN THAT WILL NOT ADD (I.E., COST OUT) A SINGLE CHICKEN STRIP TO SATSIFY A CUSTOMER ORDER. THEY CERTAINLY HAVE THE TECHNOLOGY TO DO SO, AND IF THE COMPETITION IN SAN ANTONIO IS ALLOWING THIS (MEANING IT STILL MUST BE PROFITABLE), THEN THE ONLY ANSWER IS KFC IS TAKING ADVANTAGE OF ITS CUSTOMERS BY EMPLOYING FORCE-UP SALES TACTICS . I MAY GO BACK TO KFC IN ABOUT FOUR OR SIX MONTHS; HOWEVER, IF THIS SERVICE PROBLEM IS NOT FIXED I WILL NEVER GO BACK THERE TO FEED MY FAMILY AGAIN. GREED DOES HAVE ITS DRAW BACKS.
UPDATE: UNPRECEDENTED FOLLOW-UP PHONE CALL BY STORE MANAGER WITHIN ONE HOUR OF COMPLAINT ON KFC WEBSITE!!!
I received a follow-up phone call by the store manager (Vernon) after I stated my complaint on the KFC corporate website. This is an unprecidented lightening quick follow-up for any retailer, much less a fast food chain. Vernon stated he has been managing this location for only four days now and said the information I received about KFC not being able to sell (cost out) one chicken strip was inaccurate. He vowed to make the corrections amongst the staff. BECAUSE HE WAS A+++ ON HIS FOLLOW-UP AND PROFESSIONAL IN THE PROCESS, I CHANGED MY ORIGINAL RATING FROM ONE STAR TO FOUR STARS. THANKS KFC, AND THANKS VERNON!