The hotel was beautiful but check in time was supposed to be at 4pm and we got there at 3:30 just to be told or room was not ready and it would be at least an hour. Or only other option was to downgrade from out king size suite to a double bed one. A butler there told us they always had this problem and there was a long line of people complaining about the same issue. No one apologized for our inconvenience of having to wait at the bar tired after a long drive. Not sure if I will return again.