Thank you for doing such a wonderful job on my foster dog! He came back looking and smelling great. I got my foster back within 3 hours. Their prices are slightly more than what I pay at Petsmart but Id gladly support a small business and pay a little more. Furthermore, they offered a discount for my foster dog so kudos for supporting rescue work! Ill be taking my two personal dogs to them in the future.
Helga's Pet Grooming Plus
- BBB Rating:
- Extra Phones:
Phone: (210) 523-6609
I am very sorry you were unhappy with your visit.\r
We all work very long hours here at Helga's to try and accommodate as many customers as possible as we have pre scheduled appointments 4 to 6 weeks in advance. When you picked up you did not express any of your concerns that we could have addressed them at that time. We would have been more than willing to offer you an additional bath at NO CHARGE. Many pets that have been in poor condition have skin that has absorbed the ...view morestench in the fur from being neglected for a long period of time and the oils and smell are in the skin and may need to be bathed regularly to work out the smell.\r
If you change your mind and wish for us to help we would be glad to still offer another bath and touch up at no charge. also on our drop of tickets is a space that asks for a required time out... if ever a time out is required we can accommodate most requests.\r
Read our reviews on insiderpages.\r
We cater to our regular customers that maintain regular appointments and are one of the very few grooming locations that take walk ins late in the afternoon or without advance appointments. Just give us the time and we will be sure to fit you in.\r
We are the ONLY grooming establishment that offers FREE complete grooming (bath, nails, ears matted cut down or Full groom) on any ACS, Humane Society, Animal Defence League or City adopted pet.\r
If you're not satisfied we will re-groom, re-bath or re-do any of our services till our customers are satisfied.view less
DO NOT USE! We adopted a toy poodle from ACS and received a free grooming from Helga's. I dropped her off at 8:00am on Wednesday morning and she wasn't done until 5:00pm. They did say they would be fitting her in between their scheduled appointments, but really? That would have been understandable, however her nails were not cut, she smelled just as she did before I took her in so I take it no bath was given, her face did not appear to be washed because her tear stains were still v...view moreery obvious, and her haircut was horrible. I am extremely disappointed. It is wonderful that they are giving a free grooming to adopted pets, but this IS NOT WORTH IT. Save the time and worry - do not use. (ACS is incredible though and this rating is all about Helga's, not ACS - please adopt from them!)view less
First of all, they need to use spellcheck if they are going to be posting anything!! Secondly, they take their time alright!!! 10 hours is a long time to leave your pets at a groomers for any reason and I'm not sure they even took them out to potty or gave them water. There was no water in the kennels that I saw!!
I took my three dogs in, two for grooming, one just for a bath at 9:30 am. I didn't get them back until nearly 7:30 pm (nearly 10 hours!!). They said they tried to ca...view morell at 7 pm, but nothing came up on my cell phone from them at all and I was carrying it on me. One of the dogs still smells although they did a good job grooming them, but it was much more expensive for the dog (10 lbs) who just had the bath than listed on their website, $9, and then charged me $28 for him. They said he was "difficult," and tried to bite them, which I told them he might try, but since they ended up bathing him I don't know how difficult he could have been. I even offered to come get him and they said no. They charged me $48 each for my other two dogs although they were standard grooming and no problem at all according to them, so why wasn't I only charged $38 for each of them. When I asked about the higher charge, Helga informed me they like to take their time with each animal, yet I called at 5:40 pm and was told they were just starting one dog and then the other dog would be next. They close at 6 pm. Quite frankly I feel like I was overcharged because they overbooked for the day and my dogs were last in and last out and they had to stay past closing time to groom them so they charged me the "overtime" for their employees. I won't be going back to them.view less
I took my three dogs in, two for grooming, one just for a bath at 9:30 am. I didn't get them back until nearly 7:30 pm (nearly 10 hours!!). They said they tried to call at 7 pm, but nothing came up on my cell phone from them at all and I was carrying it on me. One of the dogs still smells although they did a good job grooming them but it was much more expensive for the dog (10 lbs) who just had the bath than listed on their website, $9, and then charged me $28 for him. They said he...view more was ""difficult,"" and tried to bite them, which I told them he might try, but since they ended up bathing him I don't know how difficult he could have been. I even offered to come get him and they said no. They charged me $48 each for my other two dogs although they were standard grooming and no problem at all according to them, so why wasn't I only charged $38 for each of them. When I asked about the higher charge, Helga informed me they like to take their time with each animal. Quite frankly I feel like I was overcharged because they overbooked for the day and my dogs were last in and last out and they had to stay past closing time to groom them. I won't be going back to them.view less
We were clients of Helga's Pet Grooming for over 10 years and unfortunatelly were unable to convince her and her staff to move with us to our new home town.
Helga took care of our two bichons throughout this time, and they were treated as they were her dogs. She and her staff have great experience with pet grooming and it shows. I had yet to find another groomer so skilled and wonderful like the team at Helga's. We miss her very much.
I am not going to give us a high rating to attempt to raise our score. I ask simply to view our customer ratings on Google or insiderpages.com... Helga's strives to go out of their way to help everyone. Sadly we can not help some that do not alow us to take the time required to give their pet individual time and care that each pet deserves. For that we are guilty for not rushing pets threw the grooming process. However we do recomend pet owners to call local vet clinics such as Potranc...view moreo vet. , Saint Frances Vet, Dr. Richardson vet. Clinic and Animal care Services to inquire about our comitment, experience and love for every pet that comes threw our door. Helgas pet grooming plus insures that every pet gets complete love and care with every visit ! Call us! And please come by to see what we are about! No secrets, no hiddin rooms, no suprises just honest care for those that you intrust while they spend a day with us.view less
I dropped off my bischon at 8:30 this morning. It is now 5:30 p.m. and he wasn't done when I got there 30 minutes ago! Unbelievable! HE WAS THERE FOR 9 FREAKING HOURS!!! What could the employees be doing to take this long? Then the lady had the nerve to say, "Well, you should've bathe him first before you dropped him off this morning." ARE YOU FREAKING SERIOUS???!!! The last time I checked, this is a freaking pet grooming place! Why in the hell would I bathe my pet wh...view moreen it is your freaking job to make him look and smell good??? I was beyond livid showing up there after 9 hours and my poor puppy was not done!!! My dog did not have a single mat, so there's no way that this was the cause of the delay, but the poor staffing and laziness of the staff were the reasons why I was so mad!!! They don't do appointments, and since my dog has been there since 8:30, why in the hell do they not know what "first come, first serve" means? For all of you looking for a pet grooming place, run away from helga's. They're a serious waste of your time and money, service is extremely poor, and quality of performance is way substandard. I REPEAT, DO NOT TAKE YOUR DOG TO HELGA'S!view less