I had ordered a bday cake for my step son and make a picture to put ontop. I explained very carefully what I needed and said if they couldnt print out the picture because it was a little dark to call me and I can choose something else. I never got the call. I went to pick up the cake and it was completely dark. Darker than the original picture. It almost looked like a big black square box taking up 95% of the cake. It was a Halo picture that I made myself to still be within copyright laws, and it had Halo on the bottom. On the top it was supposed to say "Happy Birthday (his name)" But instead it had happy birthday halo. Wasnt pleased argued with manager but he was sincerly apologetic and didnt charge me for the cake and gave me some ice cream. But, my pictures will always have that ugly cake in them so not sure if the free ice cream helped any. Kids were happy with the ice cream tho.