All this dentist is after is your Money. He nor his office staff will ever care for you as a person. The Receptionist is incompetent and the office manager does not understand the saying ""the customer is always right."" After being a LOYAL PATIENT since 1998 and following this dentist to 3 different locations, I did not have dental insurance for first time in 2011. I missed a few appointments, after complications with the receptionist not confirming appts or returning calls. They have reduced me to what they call the ""short call list"" and will not allow me to schedule a standardized appointment unless it is the same day i.e., you call in the AM and if they happen to have an opening you can come in. If you are anything like me, you may have a work schedule with clients/patients scheduled, kids with appts/activities... (ya know.. a life) and do not have the ability to operate that way. This is an exceptional technique to ""get rid"" of clients as the obstacle of the short list is near impossible to over come and once on the short call list you have no opportunity to redeem yourself.... you will always be on the short call list! You will never ever be considered a regular patient with the attributes of worthiness to be allowed to schedule a standard appointment. I have explained to them I cannot cancel a client at the last minute. But even after being a patient for 13 years, following him to 3 locations and having ethical standards to my own personal clients; this meant nothing to them. All I am is a dollar sign that did not come through and they will not take a chance that my dollar sign will not come through for them again, even though I now have the PPO insurance needed to see this dentist (which they are denying I have) and have offered to pay no show fees for the 2 appointments. The office manager was demeaning, belittling and literally said to me ""you are just mad because you are not getting your way!"" The last time I checked, treating a patient like this was not ""allowable"" or ""acceptable"" behavior. She made it clear she talked with the dentist about my case and he said No exceptions, period. I am hurt after giving this dentist 13 years of myself, my husband and 2 years with my son. My husband is appalled and has found us another dentist to take our family to. I say BEWARE. if you want some one to treat you as a human being, that has tough times, or a life... this is not the dentist for you! After 13 years I have been dumped and tossed aside. Being in the health care profession myself I find this way of treating patients not only immoral but unethical. But...as they say, there will always be another dollar sign And trust me, thats all you will be if you see this Dentist.