05/08/2012Provided by Citysearch -
On 5/4, we test drove a Black 2010 Crysler 300, expressed interest in purchasing the car, and provided approval paperwork showing that Capital One was going to finance it 100%. Joe Idar, salesman asked if the dealership could try to get a better rate & I responded yes, as long as you don't run my credit again. He said all he needed was the approval letter from Capital One and the same documents they requested for approval for the rate. When I faxed the documents to him, he called me to confirm receipt and I again reminded him NOT TO RUN MY CREDIT, and even stated if you need to run my credit, then I will just go with Capital One because I don't want all of those hits on my credit report. He assured me that they would not and that he would call with results later. I recieved a call from CapOne that the dealership submitted a credit app so they could do the financing themnselves instead of going through CapOne - Lie #1. I called Joe and expressed my discontentment with them doing that and he just responded by saying ""okay...okay."" I then asked what we needed to do for the purchase & Joe told me that I needed to sign the purchase order and CapOne would issue them a check at which time we agreed that I would pick up the car on 5/6 - Lie #2. I called CapOne to clarify instructions on 5/5 where I learned I was getting a CapOne check in the mail by 5/9 and needed to take it to the dealership in order to get the car. I called Joe on 5/6 to tell him what CapOne said & his response was ""ok we will have the car waiting for you. On 5/7, I called Joe to ask if there was any paperwork that we could take care of via fax or email while we were waiting for the check - he responded no, we will need original signatures. I then asked what the bottom line was that I would be financing-He put me on hold as if he was getting the paperwork, and quoted me 16,183 with a breakdown of cost minus trade-in plus TT&L. On 5/8 I called Joe to tell him that I had recieved the check & I would be driving from Austin to pay for and pick up the car. I questioned him about an extended warranty & he advised us talking about it when I arrived in San Antonio. I arrived at the dealership around 8pm, sat at Joe's desk, and his first words from his lips were - well Ms. Bunch, we sold the black car on 5/6 but I do have 2 other white cars that you can look at. I was upset telling him that he had wasted my time, gas, & $$ and asked why he didn't tell me that the car we talked about for the last three days was sold? I could have used those three days to look elsewhere. He responded by saying that he didn't know I ONLY wanted the black car, just that I wanted a car - Lie # 3-5. We ONLY spoke about the BLACK car, down to the detail of there being dirt on the roof in the rear of the car. I asked him if they were going to clean that up and he responded that they were and it would be ready for me to pick up. He showed no remorse to the fact of me being upset, of me driving from Austin to get the car or anything. He just kept saying I can show you the two white cars I have... My response was I don't want a white car & you should have told me the black care was gone when I spoke to him on Sunday, Monday, or even today BEFORE wasting time & money traveling. Is this the way you all do business? He shrugged his shoulders and said I didn't know you were stuck on one particular car. I felt like he lied repeatedly only to get a sale and did not have me (the customer) in mind with any of his decisions. I am now without a car and looking again because of a heartless salesperson.