Posted: 6/7/2011Provided by Citysearch -
We rented a van for one day. Upon returning it, the sales rep noted there was a flaw on the bumper to my husband. It was so slight, it could have been overlooked by us initially. When the rep filed the report, he called it a dent. When I read the report, I told him to go back in the data base and describe it more accurately. He said he could not do that, but he wrote in on the paperwork a more accurate description. A ding/blemish that is almost naked to the eye is costing us $675.00 It is about half the size of my pinky finger nail and barely indented. We feel violated and ripped off as the price they are claiming does not reflect the damage and we are not even sure we are responsible for as it is so incredibly slight we could have overlooked it initially. The vehicle had other damage that had not been repaired. I recommend using another car rental agency as this one clearly has shady dealings. They do business with SouthWay Ford Collision Center. I question their work ethic as well.