I reserved a car from the Enterprise San Antonio airport online. During the reservation I did NOT select the optional insurance coverage. When I was asked about optional insurance coverage I stated I did not want that. Once I was back in the airport I received a receipt via email that showed optional coverages HAD been added to my reservation. I called Enterprise the day after I got back home and was told that the difference was due to the optional coverages being added.A couple hours later I received the call from the San Antonio office and after explaining things, was told they could only refund 1/2 of the $190. They have done so, the fact that it hasn't been refunded fully to me indicates a culture at Enterprise of taking advantage of their customers. Its an example of a customer being overcharged $100, but yet only refunding $50 due to the merchant having to make a refund to the customer. This will more than likely be the last I rent from Enterprise. I am greatly disappointed.
- Extra Phones:
Primary Phone: (210) 418-1221
Phone: (210) 418-1221
Primary Phone: (210) 340-0326
Phone: (210) 340-0326
TollFree: (888) 305-8051
TollFree: (800) 257-1136
Returned from SA on June 5th after attending Air Force graduation. Rented full size car for 5 days and overall very satisfied with our car rental, selection and service. Make sure you have your flight itinerary (return flight # on hand) especially if you are renting with a debt card and have at lease 25% on top of the actual rental cost. (the additional 25% hold gets released when car is returned). Also, suggest you buy the car insurance which is roughly $25 per day (full size car) verses using your own - drivers in SA are aggressive and like to ride your butt!!! even in the rain! If your not an Enterprise member might wont to consider since membership does have it's perks.
Thank you for reading my 2 cents
Air Force Military Mom ...
My wife & I go to San Antonio a couple of times each year. We have always been very pleased with the staff and service from the Enterprise Car Rental at San Antonio airport! We feel that we would not rent a car from any other car company as we have always been totally satisfied!!!!
Rented a vehicle at this location for a week. First time I have used Enterprise at San Antonio airport. The entire process was fast, the level of service excellent. They were running low on the size auto I had reserved, so they offered me a brand new Kia Sorento for the same price. I make this trip fairly frequently and intend to utilize Enterprise exclusively going forward.