I have shopped at Encore for years and will continue to do so. The clothes are priced well, especially when their original price is 1/2 off, but occasionally I find stains, snags etc., so look over the clothes carefully. The staff is a mixed bag. One of the ladies remembers my name, and the style/brand of clothing I prefer. She'll go dig through things to find what I need. Another lady barely offers to help, even when I am walking around w 10 things hanging over my arm. I can deal with this - it's a resale store and I am getting some beautiful clothes for a bargain!