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Elite Travel

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Business Details

33

years

in Business

YP Qualified

Hours:

Regular Hours

Mon - Fri9:00 am - 5:00 pm

General Info:
Exotic tropical island vacations, luxury and adventure cruises, romantic getaways, honeymoon packages, safaris, and tours. You need a vacation and we're here to help you find the perfect trip. We'll work with you to match your travel interests and your lifestyle with the vacation of your dreams. Contact us today and get packing!
Services/Products:
Providing extremely high-quality and personalized service is our number one goal, and we can assist in coordinating every detail of your travel plans. We're looking forward to making your next trip a memorable and enjoyable one!
Payment method:
discover, amex, master card, visa
Location:
High Point Shopping Ctr
Categories:
Tours-Operators & Promoters, Cruises, Travel Agencies

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Reviews

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Success! Thanks for posting your review of Elite Travel. You’ve done the world some good today.

03/22/2012
We had Nanette booking our cru...

We had Nanette booking our cruise arrangements for all 50 of our wedding guests. She never responded to emails or phone calls and on many occasions we would have to call her many times to get her to call our guests back. Several of our guests decided to book with other travel agents because she was so hard to get ahold of. We had at least 20 of our guests (out of the 25 rooms booked) call us to complain about the ser... view more

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claimed iconBusiness Response.10/14/2012

1.Nanette booked 24 cabins for your group. How would she have done that if she didn’t respond to the requests? She also handled several calls after hours and on weekends. Yours is the first complaint I have received in this regards as I came across your posting last week and had to do my research before responding. 2.Final payments due: All clients/passengers are advised, not only verbally during the initial booking process, but the date is also reflected on the invoices. If clients advise us that they would like a reminder, we are happy to do so. 3.There is no evidence of $200 over charge. As a matter of fact, once the group block was in place, Nanette came across lower pricing for this particular sailing and spent considerable time( after office hours) filling out individual forms for each of the booking to get lower pricing which resulted in additional credits for you & your group 4. I wish you had reached out to me back in March when you felt you were having challenges. I would have done my best to take care of you and your group. We value our customers. Being an agency owner for 34 years, we strive for customer satisfaction. The repeat clientele we have certainly validates that fact. Please contact me personally if I can help in any way.

This listing has been claimed by a business representative.
07/02/2011
very knowledgeable, customer s...

very knowledgeable, customer service oriented travel professionals. They go beyond the "call of duty". I have used Elite Travel for last 20 years - a "go to" travel agency!

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10/19/2010
the perfect choice

Our trip went without one problem. I would recommend Elite travel to all people needing travel arrangements.

Was this review helpful?Yes No|Flag Abuse
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Building Memories, One Vacation At A Time
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Elite Travel

8131 W Interstate 10San AntonioTX 78230

(210) 340-2555

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Elite Travel

8131 W Interstate 10San AntonioTX 78230

(210) 340-2555

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