Horrible customer service
I wish I had come to this site before going there. My mom and I went there to shop for her upcoming 50th Anniversary party and I was looking for a dress for my daughter's quincenera. The salesman was friendly enough when we were shopping, but once we bought the 2 dresses everything changed. I placed my daughters dress and accessories on layaway and my mom paid for her dress and accessories out right, but had to order the dress because they did not have her size. On our second visit there I went to make a payment and my mom wanted to return the pair of shoes she bought because they were too wide. She was very rudely informed that they take no returns. I was making my payment with another associate and asked him if he could please tell me the balance I owed on my layaway, since they had not totaled my reciept. They had given me a receipt with the price of the dress, the petticoat, the tiara, and charged me for the bag it all went into, plus a $5.50 service fee, but had not added the sales tax or deducted the two payments I had made, therefore I did not know my balance. The anything but gentleman became very angry and told me that they do not give a balance until you take out the layaway. I asked then how do I know what I owe, and why would you not give me a balance, how hard is that? He said, they had been in business for 35 years and new what they were doing. He did not want to give me the balance because he did not know what else I was going to purchase in their store at a later date. I told him can't you just give me a receipt for anything else I might purchase. He just got louder and louder and more obnoxious, and just kept repeating I don't know what you are going to want. Well one thing I know for sure I will never want anything from their store again.
Wait, there's more. Two days later I got a call from the same man who sold us the dresses. He told me that my dress was in. I assumed he meant my mother's dress because we had ordered it, and I had given him my number to call when it came in. I obviously was not waiting for my daughter's dress since it was in layaway. My mom went to the store the following day to pick up the dress and was told it was not in yet. I called the man back and asked him why he had called me to tell me the dress was in when it wasn't. I asked him, very nicely, if he had maybe made a mistake and meant my daughter's dress. He instead of apologizing for the confusion insisted he had not called me and that someone had called him inquiring about my daughter's dress. Now why would we call him if we know it's in layaway? He was rude, would not admit he had made a mistake and instead kept saying there is no problem here, your mother's dress is just not here yet. I informed him there was a problem and the problem was they just do not know what they are doing.
I should have known they were shady when on the first visit the salesman kept trying to sell me a white dress which was all dirty at the bottom. He kept telling me I could clean it myself in the sink, but never offerred to clean it at the store or give me a discount.
We are still waiting on my mother's dress and I am leary that they will try to over charge me with hidden fees when I go pay the final balance on my daughter's dress. They are so dirty and low, they make my skin crawl.