I recently visited this lounge for my sister's birthday. We took all of my siblings and their spouses.We were there about an hour and a half when things started going REALLY bad. There was a broken glass on the floor and as we were getting ready to leave she cut the side of her foot on it. We tried putting pressure on it but had no luck in stopping the bleeding. We asked several people to please call the paramedics. At this point I believe the owner knew that it was a bit more serious of a cut than he thought, after all he (the owner or manager) was pretty drunk. We never did get a name of the real owner because we had three people come up to us claiming to be the manager. Their concern was to clean up the blood that was left everywhere and they didn't even want to let my sister wait inside for the ambulance to get there. They instead brought out a bouncer posing as a police officer and he wrote a false report and gave us a fake badge number. At this point we call 911 to confirm this "officer's" badge number and the 911 operator told us that this was not a real badge number and that she was sending someone over right away. The bouncer must have been pretty embarrassed and upset because he took out his baton to hit our table as a scare tactic but hit my right hand instead. I was not only in shock but in a lot of pain. Luckily the REAL SAPD showed up after this incident. They spoke to all parties and wrote a real report where the bouncer stated he felt threatened......mind you that I'm 5'4 ft and 118 lbs. I spent the rest of the night in the hospital getting ex-rays done on my hand to make sure it wasn't broken. Luckily it wasn't but had very bad bruising and had to wear and splinter until it heals.I have never had ANY trouble with anywhere I've ever been and much less had anything bad to say about the many places we have been to. I'm extremely disappointed in the treatment we received.