I've shopped at Dorothy's before and wasn't impressed with the customer service. I asked to see jazz shoes and was questioned about whether I was sure because of the cost. Although bothered I still spent pretty penny on my three girls. I walked in today remembering that they offered a 20 percent off coupon.They wouldn't honor it off my phone because they need it printed! My goodness, get with the times Dorothy, I'm taking my business elsewhere...a coupon is a coupon and if you want my business why would you inconvenience me by having me drive back to print one?