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Dorothy's Dance Shop

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Business Details

Hours:

Regular Hours

Mon10:00 am - 7:00 pm

Thu10:00 am - 5:00 pm

Services/Products:
Gymnastics Gear
Brands:
Bloch, Capezio, Grishko
Location:
Strand At Huebner Oaks
Categories:
Dancing Supplies, Gymnastics Supplies, Clothing Stores, Dancing Instruction, Sportswear

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04/06/2013
Get with the times

I've shopped at Dorothy's before and wasn't impressed with the customer service. I asked to see jazz shoes and was questioned about whether I was sure because of the cost. Although bothered I still spent pretty penny on my three girls. I walked in today remembering that they offered a 20 percent off coupon.They wouldn't honor it off my phone because they need it printed! My goodness, get with the times Dorothy, I'm ... view more

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05/03/2012
I have been a happy customer o...

I have been a happy customer of Dorothy's for years. I travel quite often and visit other dance stores, and know that Dorothy's has a great selection and fairly good prices. The staff is pleasant and helpful. I will continue to shop here.

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04/03/2012
Buyer Beware

Dorothy's Dance Shop does not issue refunds. They will tell you, ""Take the shoes home and try'em out."". Just don't try to take them back to the store for a refund; they will hang on to your money and won't let go.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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02/11/2011
Inconsistent Service & Selection, Overpriced

We've been purchasing from Dorothy's for almost 20 years. Unfortunately, this is not our choice, but due to the limited number of dance suppliers in San Antonio. Their service *can* be good, but usually ranges between rude, impatient, and condescending. Assistance w/ pointe shoes (or any shoes) *always* comes with an "I really don't need to be bothered with this" attitude. This could all be bearable if the ... view more

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04/11/2010
Great Selection, Great Service

I've been to Dorothy's a number of times and have always gotten impeccable service. The young ladies who work there are always friendly and super helpful. As a performer, they have always shared their knowledge with me to help me select the best shoes at a fair price. As a wardrobe master, I sent some of the cast of a touring production to Dorothy's to select and purchase some dansneakers and, as always, Laura was ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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08/06/2009
wasted no time

very helpful and kind in finding the right size shoe. No problems.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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11/14/2008
Bad Service

We've been going to Dorothy's for a very long time and have never had a bad experience, until now. We were in the store this past Friday, my daughter needed new pointe shoes. Everyone knows that when you are getting fitted for pointe shoes you need someone with experience and someone very attentive. Well we received neither. The young lady, Laura, first of all treated us like we didn't belong in the store. She a... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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10/03/2008
Managers were unmoral

I went to the Huebner Oaks Shopping center to buy my daughter a leo for gymnastics that she wanted as a reward for hard work. I had her older sister with me. She is Type 1 diabetic and she said she felt weak and thought her sugar was low. She checked and verified that she was low. I pulled out a snack for her to eat. I had the leo and proceeded to the check out so we could go. The lady (who I believed to be a m... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/29/2008
Great customer service

We were from out of town and were kind of getting turned around. She stayed open for us and made sure we found what we needed. She didn't act rushed or anything it was fantastic. I going to go back for my second pair of shoes.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Dorothy's Dance Shop

11255 Huebner Rd Ste 107San AntonioTX 78230

(210) 558-4200

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Dorothy's Dance Shop

11255 Huebner Rd Ste 107San AntonioTX 78230

(210) 558-4200

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