The attendants are booked with multiple people on busy days. So if you were hoping to feel like a special bride, go elsewhere. Also when my dress came in, alterations just ignored me until I was walking out the door.
They also had my dress in a clear plastic bag that wasn't long enough to cover it. I asked for something else since 1. I don't want my fiancé to see the dress and he can clearly see though a clear bag and 2. It was drizzling outside and part of my dress was exposed. I saw a flimsy white bag with their logo in the front, but they informed me they were out and the only other option would be to buy a garment bag for $10.
Terrible customer service!