This is now called Luxe tan. The packages are very high priced. Especially if you are only wanting to spray tan. I have recently had to cancel my membership (which takes 30 days or more) due to the fact that they cannot seem to get any product in for their spray tanning machine. Now I am stuck paying for a membership that I cannot use. I'm not sure if it is the management or the ownership, but this salon has dropped the ball way too many times. I do not recommend this salon.Share Review
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Let me start out by saying I have been a member at Darque Tan for over a decade. I suggested my sister apply to work there and she was hired. She was a loyal employee for over 2 years, never called in sick, and even went in on her days off if someone else called in. \r
Once she was moved to a different store, her sales went down, and the new awful manager (Sabrina) chastised her for not selling selling selling to customers. As a customer myself, I do not like being harrassed t...view moreo buy stuff if I don't want or need anything, so I don't know what they expect their employees to do...twist our arms? Because her sales did not improve, her hours were cut considerably. She was working 2 days a week, hardly enough to pay bills. After working this schedule for a few weeks, Sabrina had a meeting with my sister and told her that her sales should be improving and that she was incredibly disappointed with her as an employee and how horrible a worker she was. Sabrina told her that it was best that they part ways because she was a lost cause and she didn't ""deserve"" 2 weeks to look for another job. \r
All Darque Tan cares about is SELLING, not about customer service or maintaining the clients they already have. AND they don't give a hoot about their employees at all. That's why the turnover at these stores is maddening...they have ""interviews for employment"" all the time. And don't get me started on the way they interview! They put all the applicants in 1 room and interview them together. Then they tell everyone ""who would you NOT hire out of everyone here?""!!! How can you ask applicants that question when they're fighting for a position? \r
It's ridiculous. Sabrina is the worst manager in the world, and Darque Tan needs to reassess what their company is all about.view less
I have never written a formal complaint in my life. I always think it is better to turn my cheek and just not do business with that company again. In this case I feel I have been so wronged that I would be doing an injustice to the public if I do not write a formal complaint. I contacted the Better Business Bureau but they are not registered. I will rely on city search, the internet and word of mouth to inform the public about this atrocity of a business. I started going to Darque Tan ...view morebecause it was the closest to my house. Distance does not always mean convenience. I signed up for 6 months for $70 unlimited tans. I try to only use cash so I used my debit card to automatically come out of my account. I can not tell you how many different people I have seen work there in the 5 months; they have a serious turnover problem. I didn’t mind it as I just came in and went out.
I was promoted with my job and had to move 5 hours away when I was 5 months into my commitment. I figured they would understand because I moved out of town. I called and spoke to a woman that said they don’t cancel over the phone and I would have to come in. I told her again that I moved out of the city and she said I made a 6 month commitment and would not be able to cancel until the 6 months were up. I reluctantly agreed as I did commit to the 6 months. I did want to cancel now for the end of the 6 months so I did not get charged the 7th month as I knew it was going to be a month to month commitment and I was already paying for one month that I was not going to be using. She reluctantly said she would cancel me after the 6th month. She also said I can email the corporate headquters to cancel my service. I did that as well as I did not want to get charged for another month when I knew I was not going to be able to use the service.
The 7th month came and I was charged again. I called and spoke to Sam who yet again was a new employee and had no clue what to do. (Sorry Sam I am sure you are a nice person) Sam told me a manager would call me back and that I could call customer service leave a message and someone would get back to me. To make a long story short I have left over 6 messages on the customer service line and have not had one response. I have spoken to the manager, Monica many times and she states she can not give the owners number out and that she can not refund any charge. The only think she can do is send me a gift card in the mail for the $70. I told her I didn’t want the gc because I was not in San Antonio any longer and would not use it nor would I want to give it to a friend of mine for this business. She said again that was the only thing she could do for me. I said fine as I this was going nowhere. On 4/21/10 Monica said it would go in the mail in 2-3 days. I would have disputed the charge on my card but it is a debit card and I would have to cancel my card) I asked Monica to sent me an email for proof that I would not be charged again and it seemed difficult for her as the email system there was down 2 times when she tried. Finally I did receive a screen shot form their system showing that I should not be charged again. Today is 4/29/10 and I have still not received the gift card. I called today and got Allison (another new employee) she said many Monica’s work there and she would have someone call me back. Monica did call me back stating that she did NOT send out the gc because I said I didn’t want it. I have every conversation documented by date, time, whom I spoke with and what the conversation was about. I have never been forced to deal with a company in this manner. I truly believe I will never get the gc. I would only sell it on craigslist anyway as I would not give it to anyone that I knew. PLEASE PLEASE PLEASE tell everyone you know to not use this business unless that want to be lied to and stolen from.view less
I recently bought a one-month membership. Of course, like all tanning salons, they constantly badgered me about upgrading and purchasing $100 bottles of lotion. I can handle the badgering and annoying salespeople, but I don't like being lied to and mislead, which is exactly what happened at Darque Tan.
When I purchased my one-month membership, I made sure to tell them I did not want automatic payments taken out. I asked detailed questions to insure I would not have any unauthorized pa...view moreyments taken out from my credit. I knew to ask because I work for a credit card company and I see gyms, tanning salons and other membership type establishments continue billing even after the service was canceled. I was specifically told that I was paying a ONE TIME charge for my one-month membership. After a month, I had stopped going, but I continued to be billed. When I called, the best explanation I got was that I may not have signed up for automatic payments, but they continue to bill my credit card until I cancel. Well, the last time I checked, that counts at automatic payments. The bimbos at the salon couldn't help me. They gave me a phone number to call and an email address to write, which I did. It's been a month, and I have yet to get a response. Luckily, I was able to dispute the charge with my credit card company, so I did get my money back. However, if I wouldn't have disputed the charge, I would still be out my money.
It's one thing to lie about automatic billing, but then these so called ""managers"" don't even respond back to me because they know they are in the wrong. Very shameful.view less