04/29/2010Provided by Citysearch -
I have never written a formal complaint in my life. I always think it is better to turn my cheek and just not do business with that company again. In this case I feel I have been so wronged that I would be doing an injustice to the public if I do not write a formal complaint. I contacted the Better Business Bureau but they are not registered. I will rely on city search, the internet and word of mouth to inform the public about this atrocity of a business. I started going to Darque Tan because it was the closest to my house. Distance does not always mean convenience. I signed up for 6 months for $70 unlimited tans. I try to only use cash so I used my debit card to automatically come out of my account. I can not tell you how many different people I have seen work there in the 5 months; they have a serious turnover problem. I didn’t mind it as I just came in and went out.
I was promoted with my job and had to move 5 hours away when I was 5 months into my commitment. I figured they would understand because I moved out of town. I called and spoke to a woman that said they don’t cancel over the phone and I would have to come in. I told her again that I moved out of the city and she said I made a 6 month commitment and would not be able to cancel until the 6 months were up. I reluctantly agreed as I did commit to the 6 months. I did want to cancel now for the end of the 6 months so I did not get charged the 7th month as I knew it was going to be a month to month commitment and I was already paying for one month that I was not going to be using. She reluctantly said she would cancel me after the 6th month. She also said I can email the corporate headquters to cancel my service. I did that as well as I did not want to get charged for another month when I knew I was not going to be able to use the service.
The 7th month came and I was charged again. I called and spoke to Sam who yet again was a new employee and had no clue what to do. (Sorry Sam I am sure you are a nice person) Sam told me a manager would call me back and that I could call customer service leave a message and someone would get back to me. To make a long story short I have left over 6 messages on the customer service line and have not had one response. I have spoken to the manager, Monica many times and she states she can not give the owners number out and that she can not refund any charge. The only think she can do is send me a gift card in the mail for the $70. I told her I didn’t want the gc because I was not in San Antonio any longer and would not use it nor would I want to give it to a friend of mine for this business. She said again that was the only thing she could do for me. I said fine as I this was going nowhere. On 4/21/10 Monica said it would go in the mail in 2-3 days. I would have disputed the charge on my card but it is a debit card and I would have to cancel my card) I asked Monica to sent me an email for proof that I would not be charged again and it seemed difficult for her as the email system there was down 2 times when she tried. Finally I did receive a screen shot form their system showing that I should not be charged again. Today is 4/29/10 and I have still not received the gift card. I called today and got Allison (another new employee) she said many Monica’s work there and she would have someone call me back. Monica did call me back stating that she did NOT send out the gc because I said I didn’t want it. I have every conversation documented by date, time, whom I spoke with and what the conversation was about. I have never been forced to deal with a company in this manner. I truly believe I will never get the gc. I would only sell it on craigslist anyway as I would not give it to anyone that I knew. PLEASE PLEASE PLEASE tell everyone you know to not use this business unless that want to be lied to and stolen from.