My overall experience from the time I called to the time I stepped out the door was FANTASTIC!! I chose custom ink tattoos based off of their awesome website and several excellent reviews. I loved being able to see each tattoo artist's personal picture and individual work before I came in. I wanted a 10 year old tattoo that was fading revitalized. i was greeted with a smile and a handshake by my artist Jason. The shop was energetic, clean, and comfortable. Jason was quick to assess my old tattoo, answered all of my questions, offered a more than fair price, and made me feel comfortable every step of the way. He was extremely gentle during the whole session and constantly asked me how I was doing. I'm a medical professional so this resonated with me. Jason took my tattoo to the next level. His hand is steady. His work is beautiful and precise. He is an extremely talented artist. I am beyond pleased. I've asked him to help me create a mandala piece as my next tattoo.