13423 Blanco Rd, San Antonio, TX 78216
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UPDATE - 14 Sept 2014: Lee came out to my house to help me get rid of rats and to make sure they don't come back. When I posted before I had not had the chance to see if the rats would move back in during the winter months like they had initially. Well, it's been a year and I'm happy to report we are still rat free! The work that Lee did to my house has been great to keep out this pest. All in all I have been happy with the successful work that was done! The warranty was set up as promised and I think it was worth working with him!
Original 09/21/2013 - 4 stars:
I called Critter Evictor to remove rats in my attic earlier this year in April.
Overall I am so far pleased with Critter Evictor and their work. I was skeptical initially but after some good communication early on some of those fears lessened. The work that was done seems to have been done well and has so far been successful (see further note about why I say I am slightly hesitant to say it has been completely successful). If they had a 4.5 star rating I'd give it that!
I was having issues with rats in my attic through the winter, but by the time I called Critter Evictor in early April, I think the rats might not have been using our attic any more. During the warmer months rats may tend to not come in anymore, so I feel like I want to wait a full year to know for sure the work Critter Evictor did was completely successful. With that said, this is where it is nice to have an automatic, free 15 month warranty upon completion of their work. If I have any issues again this winter I can just call them up and have them fix any further issues - but hopefully they did a good enough job to have eliminated the problem.
There were some issues we had with timing and getting the Critter Evictor to come out during their desired schedule. They like to do a purging in the attic by spraying pheromones and setting traps before sealing all the entrances for rodents to get in. This way hopefully no rodents are left inside when the gaps are sealed. After purging they seal the holes and then leave traps up for 10 days or so to ensure nothing is still inside or not getting inside. So the total process takes about 10-14 days. For my situation, it took about another week to complete due to delays on their end. I had made appointments but then Critter Evictor had to reschedule. I had to have them come out to spray twice because they did not come quickly enough after spraying the first time. This was frustrating because it required me to take extra time away from work to deal with additional appointments. This 'reliability', if you will, is the only real issue I experienced with the whole process. The issue only resulted in inconveniences, as the work was still done and so far it has been successful. Critter Evictor was apologetic and understanding. Ultimately, I was told an extra month was added to my warranty to compensate for the delay in competing the work.
Despite the lengthy process I experienced, I got the feeling this might be a somewhat isolated issue and not a frequent occurrence. All in all, I would say using Critter Evictor was a good experience, pending the results of this coming winter to further confirm the work was well done.
We've had an awesome experience with Critter Evictor with our 85+ year old house in Alamo Heights. We had raccoons and other animals in our ceiling and under house. Lee sprayed pheromones to drive animals out then patched holes/access points around the house including the roof. We had previously tried to get several different roofing companies out to look at the roof with no luck. Lee returned all calls quickly, came to house when promised and on time. Always pleasant and professional. Critter Evictor provides a warranty and they have continued to be responsive and professional throughout the warranty period. Highly recommend them!!!