On October 24, 2016, my wife called in response to a flyer left in the door by Cowboys Air Conditioning and Heating for an A/C service which was to include cleaning, etc.
This was offered at a special price of $24.95, so my wife called their office, talked with Michelle, and agreed for them to come on Tuesday, October 25, 2016.
I had a dental appointment that morning so was not at home. When I arrived home, my wife told me the A/C was broken and the repairs were going to cost $4,299.30. A repairman named Miguel had told her (and written on the invoice) the “absorption unit was weak, the surge protector was not working, and the unit was low on R-22.” (The unit uses R-410) He also told her that the compressor was weakening and could soon “go out,” the evaporator coil was leaking and the pressures were running too high.
His solution was to replace the evaporator coil. He cut the refrigerant lines and drained all the refrigerant from the unit before he left and arranged for other technicians to pick up the evaporator from their warehouse.
My response was to stop Cowboys from any further work on my A/C. I called the company and cancelled the repairs, informing them that the unit had been working perfectly all summer and up until they started to work on it. We knew that the condenser was prone to get dirty, which was the reason for the service call. I was visited by four service men from Cowboys that afternoon, the last one being Miguel. Miguel appeared to get a bit angry when I refused to believe his story about the defects. I had to tell him to leave.
I called Jon Wayne A/C Service to put the unit back together. He repaired the unit, recharged and tested it, finding no leaks, and had it running again by about 7:30pm.
Cowboys was set to take me and my wife for an expensive ride, trying to charge us over $4,000.00 to replace a part that was not defective. As it was, I had to pay $727.00 to repair a unit that was not broken.