They wouldn't let me have a room!
I attended a conference in San Antonio March 8-10. I drove into San Antonio the morning of the 8th. I parked in the hotel parking lot and stopped in at the front desk to ask if it was okay if I parked. I mentioned I had a reservation for that evening but hadn't checked in (since it was only 8:00 am). The man at the front desk asked for my name and checked reservations. He said that he didn't have a reservation for me. I told him I made the reservati...view moreon through Travelocity on March 6, just 2 days prior. He told me he'd check into it and it was okay to park.
I walked back to the hotel around 6:30 pm and went to the front desk to check in. The man at the front desk did not have a reservation for me or any information provided to him about the conversation I had earlier in the morning. I called Travelocity to check on the situation and expected things to be resolved quickly. The Travelocity customer service agent told me that my reservations were made for the 6-8th instead of the 8-10th. He offered no solution until I specifically asked. This was disconcerting since I had already informed him that I was in the hotel lobby trying to check in. He called the hotel. The front desk clerk called his supervisor. Then the front desk clerk talked to the Travelocity customer service agent and told him that they didn't have any rooms available. I have a difficult time believing this is the case, since the parking lot was empty besides my car and another car.
They absolutely refused to work with me and told me it wasn't their fault my reservation didn't go through correctly. Maybe it wasn't their fault. But given the opportunity to solve a problem and do the right thing, they failed. I was absolutely flabbergasted.view less
City View Inn & Suites
Secure online booking with Expedia Affliate Network Call 866-761-3335 to book by phone
The room rates listed are double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
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- General Info:
Property Location With a stay at Cityview Inn and Suites, you'll be centrally located in San Antonio, convenient to Alamodome and Alamo. This hotel is within close proximity of Tower of the Americas and Hemisfair Park.
Rooms Make yourself at home in one of the 20 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Rec, Spa, Premium Amenities Make use of convenient amenities such as complimentary wireless Internet access, a television in the lobby, and tour/ticket assistance.
Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
- Payment method:
- visa, amex, discover, master card, all major credit cards
- With a stay at Cityview Inn and Suites, you'll be centrally located in San Antonio, convenient to Alamodome and Alamo. This hotel is within close proximity of Tower of the Americas and Hemisfair Park.
- East Side, Downtown San Antonio
Cityview Inn and Suites
City View Inn & Suites Alamodome Sunset Station
City View Inn & Suites Sunset Station
- Hotels, Corporate Lodging, Lodging, Motels
- Other Information:
Check-In Time: 4 PM
Check-Out Time: Noon
Property Amenities: Multilingual staff, 24-hour front desk, Elevator/lift, Free wired high-speed Internet, Tours/ticket assistance
Room Amenities: Daily housekeeping, Shower/tub combination, Private bathroom, Hair dryer, Premium bedding, Air conditioning, Refrigerator, Blackout drapes/curtains, LCD TV, Microwave, HDTV, Egyptian-cotton sheets, Pillowtop mattress, Iron/ironing board, Individually decorated, Satellite TV service, Desk, Individually furnished, Coffee/tea maker
They wouldn't let me have a room!
What a wonderful experience. From the moment I stepped foot on the property I was greeted by genuinely friendly staff.. The room was Beautiful, Spacious and Clean, the bed and couch are extremely comfortable with Pillow top mattress with premium bedding including Egyptian cotton linens. The LCD TV is huge with satellite channels and free movie channels. The bathroom is lovely with separate bathtub and shower. The hotel makes every step to make one feel at home and the services are wor...view moreth appreciating. The Front Desk Staff is so polite and helpful. The Hotels located near to Alamo dome, Tower of the Americas, and River center Mall. This hotel is more than what anyone would need for business, pleasure, family travel. Very personal, caring, safe and comfortable and an incredible value. I give A+ to this Hotel.view less