03/18/2012Provided by Citysearch -
They wouldn't let me have a room!
I attended a conference in San Antonio March 8-10. I drove into San Antonio the morning of the 8th. I parked in the hotel parking lot and stopped in at the front desk to ask if it was okay if I parked. I mentioned I had a reservation for that evening but hadn't checked in (since it was only 8:00 am). The man at the front desk asked for my name and checked reservations. He said that he didn't have a reservation for me. I told him I made the reservation through Travelocity on March 6, just 2 days prior. He told me he'd check into it and it was okay to park.
I walked back to the hotel around 6:30 pm and went to the front desk to check in. The man at the front desk did not have a reservation for me or any information provided to him about the conversation I had earlier in the morning. I called Travelocity to check on the situation and expected things to be resolved quickly. The Travelocity customer service agent told me that my reservations were made for the 6-8th instead of the 8-10th. He offered no solution until I specifically asked. This was disconcerting since I had already informed him that I was in the hotel lobby trying to check in. He called the hotel. The front desk clerk called his supervisor. Then the front desk clerk talked to the Travelocity customer service agent and told him that they didn't have any rooms available. I have a difficult time believing this is the case, since the parking lot was empty besides my car and another car.
They absolutely refused to work with me and told me it wasn't their fault my reservation didn't go through correctly. Maybe it wasn't their fault. But given the opportunity to solve a problem and do the right thing, they failed. I was absolutely flabbergasted.