. Orders that are placed during normal business hours (Monday through Friday 8:00 AM to 5:00 PM Pacific) will typically be processed within the hour. Orders that are placed after normal business hours or on weekends and holidays will be processed the next working day.
When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.
When responding to a negative review, be professional, understand the customer's concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.
All responses must comply with the YP.com
Terms of Service
and Use.