If I could give this place negative stars, I would. We dropped $6K+ on wood floors. There were some minor installation flaws (poor workmanship) we wanted repaired. Their follow-up was *AWFUL*. I took time off - No one showed. They showed up two times after *much* difficulty scheduling their visit. They were late one time and couldn't finish the job. They showed up the second time and still couldn't finish the work. Additionally, they used THREE boxes of flooring that WE PAID FOR. They obviously never replaced it or repaid us for the use of it to effect repairs.
So I went by the store to talk to management in person, having not received any satisfaction from the service manager and salesman. They were closed, "soon to re-open under new ownership."
I'll be headed back once they re-open to complain. In the interim, I'm writing bad reviews everywhere I can, including complaining to Angie's List (where I found them), and the BBB. I will also be exploring legal action in small claims court.
My advice - Assuming the new owners keep the same crew of idiots working for them, stay away from this shoddy business.