Captain Ben's Seafood Shack
- Mon - Thu 10:30 am - 10:00 pm, Fri - Sat 10:30 am - 11:00 pm, Sun 10:30 am - 10:00 pm
The fish at Captain Ben's Seafood Shack had no taste, sides were served cold, and the music was too loud. It was a huge disappointment. The cod had no flavour, like unseasoned white fish. I am from England so I know the difference. Jim's Restaurant, Captain D's, Long John Silver, or just about anywhere else have better fish. This ruined what was supposed to have been a romantic lunch. The mashed potatoes were served cold and when warmed, it was warm on the top, but the rest was still cold. I could not eat them.
Captain Ben's may not be in business much longer as their website [http://www.captainbens.com] was not renewed and is now an advertising parking site with a 'DOMAIN SALE' sign in the upper right hand corner of the webpage.
NEVER EAT HERE, DISCRIMINATED AND KICKED OUT! On Saturday, January 4, 2014 at approximately 2pm my family of 4 walked in to the Captain Ben’s on SE Military in San Antonio, Texas. Upon entering , we looked over the menu and ordered a family meal of 8 Catfish filets and when asked by the cashier if we were going to take it “ToGo” I stated, “I am not sure, do I have to?” She stated, “We prefer that you do.” I thought this was weird, but I said to my wife, “I am sure if we decide to stay it’s not a problem.” The dining room was only about 10% filled as it was after the lunch rush. So there was plenty of seating. I even purchased a drink knowing my kids were thirsty. I was handed a number(#41) as she knew I was dining in more than likely. The expo(the person behind the cashier who sends out the food) looked over his shoulder and gave a smirk like he was up to something. This expo’s name was David, whom I later found out was the manager ,but more on him shortly…
As my family and I were sitting waiting for our meal to be brought out, we decided that since my 4 year old was hungry and had we decided to take the food home, that quality wasn’t worth the wait since we live 30 minutes away on the opposite side of town, we’d just commit to staying at the restaurant. About 5 minutes passed and our food was brought out in white boxes and a plastic bag. Upon the food being delivered, David(the expo) said, “You’re not really going to eat it here, are you?” I stated, “Why?” He stated, “It is against policy to let people eat their ToGo food here. Our prices are low and if I let you eat here, I have to let all my regulars eat here. So it’s best that you take your food home.” I was appalled! I could not believe what I just heard! Let alone, I could not believe someone would actually ask a paying customer to leave the restaurant. I told David that my kids were hungry and we lived across town, he then stated, “I am sorry, but this food is only ToGo. You will have to leave.” I asked him, “Are you serious?” David said, “Yes, it is our policy.” When questioned about this policy, he could not produce any material, signage, text, lettering or any marketing that stated this. He did not even offer to refund my money since he could not render services paid for. He simply asked me to leave. He stated this loudly enough where other customers could hear him belittle me, my family and my children and as embarrassing as this was, we had to literally pack up our food, drinks and children’s “things” as if we were being discriminated against for eating inside the restaurant in which we paid almost $30 for lunch to eat.