I drove 1.5 hrs to visit this store after looking at 6 other stores and not finding ""the one"". I got there 20 min earlier than my appt, figuring I'd at least be able to look around. The store consists of 3 rooms: the entrance with the accessories and bridemaid dresses, the clearance room, and the bridal room. We were only allowed in the first 2 while we waited 30 min for our consulant to even help us. The owner had told us that she will match price of surrounding stores if we found the dress we wanted. Well, I found 2 dresses that I loved, only because we looked through all the dresses (the consultant was barely helpful). But then they wouldn't allow us to take pictures for my mother to see (who lives 2 hrs away and was too sick to make the drive). And they also wouldn't even give us the dress style numbers, so I could at least let my mom see the dress on the designer's website. Even when I called back begging since I couldn't find it online, they refused. They told me that it was up to me to do the research if I wanted to find the style number, and they would not give it to me. The owner Gloria told me that they have to protect themselves from online shoppers, but one would think that they would be confident enough in their selection, prices, and customer service that people would be happy to give them their service. Not only was my mother not even able to see the dress, but how am I suppose to compare when I don't even know which dress I looked at? All I had was the description I came up with on my own, and their price for the dress. I was so unhappy with their customer serivce that I actually bought the dress I found there, but at another store nearby that had no problem accomodating my needs (by the way, I HIGHLY recommend Mayfair Bridal only 5 minutes away). Yes, I did find it online for much cheaper, and the store I ordered it from didn't even have the dress in stock...but they at least DESERVED my loyalty and my order. Bridal Galleria did not.