After my first time there, they were able to correct the (three) colors I had in my hair from another salon into what I really was looking for, give me a beautiful cut, and my hair looked (and still looks) wonderful afterward. Everyone there seemed personable. The only reason they don't get 5 stars is because their shelves were empty of product I probably would have bought. That could be for any number of reasons tho. I'm definitely going back! It really does make a difference when the colorist and person performing the cut seem to know what they're doing!