I had 3 stockings to be embroidered and brought them in 2 weeks before I needed them. I was told it would be about a week and they would call when they were done. A day before the day I needed them I got a phone call from them saying that the stockings were too thick and were popping off the machine. Soooooo- for a business that has been doing embroidery for over 30 years should have known they were unable to do them when I brought them in but understandable it was missed as everyone makes mistakes but no excuse to have waited almost 2 weeks to find that out when I had a dead line (that they should have noted). It didn't seem to bother them that I was disappointed when I picked them up. I took them to Ingram Park Mall's M&M embroidery and 4 hours later had 3 beautifully professionally done stockings. I would not recommend this business for your embroidery needs
Kim, we'd like to apologize for this misunderstanding, as we should have informed you that we would not be able to embroider your stockings. Our machines are different and are not equipped to handle that thick of a stocking. We&#39;d like to have the chance to make things right and would like you to reach out to us directly to further discuss. Thank you.