In mybookHome Collection (edit)
Added to your home collection.
Removed From mybook!

We took this business out of your home collection.

Arrow Upholstery & Drapery

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

52

years

in Business

Hours:

Regular Hours

SunClosed

Sponsored Links
Services/Products:
  • Drapery Installation
Brands:
Gallery
Location:
Additional Location: 18720 Stone Oak Pkwy Ste 151, San Antonio, Texas 78258 (same telephone number)
Neighborhoods:
East Side, Downtown San Antonio
Associations:
BBB,Better Business Bureau
AKA:

Arrow Upholstery Co

Categories:
Drapery Trimmings, Draperies, Curtains, Blinds & Shades Installation, Furniture Repair & Refinish, Draperies, Curtains & Window Treatments, Upholsterers, Home Improvements, Home Repair & Maintenance, Interior Designers & Decorators
Other Information:

Specialties: Fabrics, Blinds, Exhibition Spaces / Galleries, Sales, Shutters, Upholstery, Draperies, Drapes

More »

Less »

Gallery

Arrow Upholstery & Drapery

Reviews

Review this business:Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Pratek
05/27/2010
Poor Customer Service!

I must say that I am very dissatisfied with Arrow Upholstery. The way that my family and I were treated by this establishment is both saddening and beligerent. \r
\r
My new bride and I went into the Arrow upholstery showroom in Stone Oak to look for ideas on drapery for our new home. I am a muslim man and so is my wife. We were dressed in traditional clothing when we entered the store..the salesman in the store seemed to be noticeably nervous as we entered. He kept looking us up and
...view moredown and darting his eyes back and forth. I believe that we were polite and asked intelligent questions, but the salesman was to be very abrupt and rude when speaking to us. I know that my english is not perfect and I have a heavy accent, so I was more patient than most.\r
\r
After a few minutes of talking with the gentleman, he told us that the company were very busy and any custom orders were going to take 3 months to manufacture...he also stated that we might want to look at other places that may be a bit cheaper in price. I took that as the final insult! I am very educated man and earn a nice paycheck. For this young salesperson to assume that my wife and I could not afford merchandise in his store was very presumptive and rude. We immediately left the store as the salesman had a smirk across his face.\r
\r
My wife was very upset by this unfortunate incident. A couple of days later I called to speak to the owner of this business establishment and complain about my interaction with one of his salespersons. Now I know why Arrow Upholstery treats Muslims the way that they do because the owner was even more rude and vulgar to me on the telephone. I tried to calmly explain the interactions that had taken place several times to him. Due to my accent I could tell that the man was not fully understanding me. I tried to shate my experiences but the owner just started cussing and said ""Why don't you go back to your own country you F'ng camel jockey!"" and hung up the phone.\r
\r
Needless to say we will not be assigning any business dealings with Arrow Upholstery.\r
\r
We are going to share our interactions with this company with our friends in the Muslim community
view less

Like this review?YesFlag Abuse
Provided by Citysearch
Trace11
05/23/2010
Arrow Hates Their Customers

I have never been experienced worse customer service or just plain rudeness from a business than I have with Arrow Upholstery. How they remain in business is a mystery to me...shame on you Arrow!

I had purchased a love seat at auction over the holidays. I wanted to get the item re-upholstered and possibly get matching drapes to compliment and accent the room it was to be in.

I had seen the commercials on TV and thought I would call Arrow as well as a couple other local companie
...view mores. When the sales lady came to my house, she was initially friendly and seemed interested in my story of how I acquired the sofa. Boy did things change fast...When I told here that I was getting a ""couple of bids"" from other businesses...she immediately started in with the high pressure sales pitch and starting acting rude as though I was an irritation to her.

I should have said something, but I didn't want to upset my mother who was with me at the house when the saleslady from Arrow came by.

Immediately after she left I called Arrow to speak to a manager. Whoever answered the phone was very rude and said ""He Ain't here now"" and hung up the phone.

I had my husband call back a day or so later and when he asked to speak to one of the owners ( we were able to search online and find out that they were a locally owned business) a gentleman came on the phone and started to yell at my husband about how I had wasted their time and didn't even buy anything. My husband is an attorney and politely reminded the man on the phone that a part of doing business is giving quotes on potential business. The man from Arrow didn't seem to care and mumbled something, cursed then hung up on my husband

Long story short, the man on the phone was rude, crude, and socially unacceptable. I now tell everyone in our neighborhood and at church about our experience with Arrow Upholstery and we simply can't believe that in this economy a business would treat potential customers with such disregard.

BEWARE OF ARROW UPHOLSTERY
view less

Like this review?YesFlag Abuse
Provided by Citysearch
mydr
08/19/2007
Bad customer service and very expensive

After the sale was done I never herd of them again. My order took about 4 months for drapes. A simple job. The work was much more expensive than another than other competition. Part of this was my fault because I did not shop around. The other part Arrow upholstery took advantage of my ignorance. \r
When it was time to pick up my order I was asked to add protective material that was never discussed or proposed to me by the sale person, an extra $400 dollars. When I refused I was told
...view moreI could get it at $200 if I said I was a senior citizen. Now that I have my window treatment the measurement are wrong. I called several time to see If the problem can be resolved but I was told that I signed off on the measurements and therefore I?m responsible. I explained their interior designer measured and I trusted his measurements after all that why I hired him. The problem was never resolved and I just gave up on them. I will not recommend themview less

Like this review?YesFlag Abuse
Provided by Citysearch
haysk1
07/15/2007
Horrible work and even worse customer service.

I had my loveseat reupholstered by Arrow. The job took twice as long as promised. Then on the morning of delivery they added a protection spray for additional cost. One week later the seam in the arm pulled apart. They took the couch back and pulled the loose fabric over to cover up the seam. One week after the lousy repair, I have stuffing coming out of the couch, buttons coming out and keeping moving back my appointments to repair the couch again. I spoke to Sid, the owner, tod...view moreay. He tells my wife one story in the morning and then tells me a different story in the afternoon. I had the original couch for 13 years and never had this much trouble as I do with Arrow.view less

Like this review?YesFlag Abuse
Provided by Citysearch
Sponsored Links
Map & Directions
More Like This
Send to Phone
Arrow Upholstery & Drapery

1126 N Saint Marys StSan AntonioTX 78215

(210) 227-5051

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Arrow Upholstery & Drapery

1126 N Saint Marys StSan AntonioTX 78215

(210) 227-5051

  • Photos should be clear and in focus
  • Photos should be of the business, product or service, not an illustration or clip art
  • Photos should not be an advertisment or include contact information
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback