Animal Emergency Room
- BBB Rating:
- Call Today to Make an Appointment! The Animal Emergency Room (A.E.R) is an emergency and urgent care facility that was established in 2000 by Dr. Danette Schweers. The A.E.R works with the local Veterinarians to provide superior emergency care. The Animal Emergency Room provides excellent emergency and urgent care by serving as patient advocates, counseling and educating each client, while finding personal fulfillment by exceeding our client’s expectations. We are open overnight from 5:00 pm to 8:00 am during the week and 24 hours weekends and holidays.
- Extra Phones:
Phone: (210) 737-7380
Fax: (210) 737-7380
04/01/2011Provided by Citysearch -
Animal Emergency Room provided me with was is without a doubt the worst veterinary care I have ever seen or received. The staff was extremely rude to me and had absolutely no bedside manner. They required me to pay for their estimated treatment up front, then, after taking my money, just left us there for several hours with no treatment. When they finally got around to my dog, they did not have the medications she needed. Furthermore, they performed treatments not in the estimate and without my consent while they had her somewhere in a back room. Livid, I left, with no medication and a dog who was quite literally in worse shape then when I arrived. I ended up having to take her to another vet the next day. I will never take any pet back to this clinic.\n
05/04/2008Provided by Citysearch -
I decided on a Sunday that I shouldn't wait until Monday to take my cat to the vet for an abscess I had found on his leg. We called and they said the visit would be $65. I thought with treatment this would most likely run me $150 to $200. Wrong, they came up with an estimate of over $400 without x-rays and over $500 with. I left minus treatment and lighter by $65. I wouldn't recommend going here unless it is a dire emergency, and I'm not sure anyone could afford to even if it is.
09/05/2011Provided by Citysearch -
My dog had a wierd eye condition going on for a couple of weeks. It really got bad over the Labor Day weekend when, of course, my vet was closed. \n\nThis place was faster than I ever expected for an emergency room. As soon as I finished their paper work, they put me in an exam room. We were in and out in less than an hour.\n\nShe has to wear that clumsy cone for a a few days. The eye is a lot better. The guy at the front desk named Rich is really great and kept us informed on what was going on with our little girl.
I brought my cat here because he wasn't urinating and was told the exam is $65, then they told me they needed to do more testing and the cost would be from $600-$700. The female Vet suggested the procedure was routine and my cat should be okay to pick up the next morning. I asked her since he is older if I should consider putting him to sleep instead, but she suggested against it and made me feel as if the procedure would be no big deal.
To make a long story short, Let me just say, I had to end up taking him to another hospital down the road the next day and was called at work early afternoon to tell me he is dying and I told them to put him to sleep to prevent anymore pain and suffering.
I think sometimes these vet clinics and hospitals take advantage of our emotional attachment and love for our for pets and use that to increase their profits, which is very very sad. Because now, I am out approximately $900 and no longer have my cat. I applied for credit and was approved for several thousands of dollars when I first arrived at the hospital and I think that may have prompted the Vet to persuade me to have expensive procedures when maybe she should have agreed with putting him to sleep instead, considering the results of the blood tests and his age and the chances of this type of procedure going bad.
Some information that I feel was important, was not given to me regarding his blood test results and I didn't get the info until I went to the hospital to pick him up for burial after work and talked to the Vet at the other facility.
I wanted to thank you guys for your hard work. You are very special people with very special jobs. Thank you so much for caring for everyone’s pets, as well as for my Tyson. Thanks so much for everything you have done for him, I thought we were going to lose him this time, but you all gave me my best friend back!