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Animal Emergency Room

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Business Details

16

years

in Business

Does your pet need a checkup? Dial our number for an appointment!
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

Phone: (210) 737-7380

Fax: (210) 737-7380

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Payment method:
check, visa, discover, mastercard, all major credit cards, debit, amex
Neighborhoods:
West Side, Balcones Heights
Categories:
Veterinary Clinics & Hospitals, Veterinarian Emergency Services, Veterinarians, Veterinary Specialty Services, Pet Stores
Other Information:

Parking: Lot

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Reviews

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06/06/2013

Overall
Very Disappointed! I ...

I brought my cat here because he wasn't urinating and was told the exam is $65, then they told me they needed to do more testing and the cost would be from $600-$700. The female Vet suggested the procedure was routine and my cat should be okay to pick up the next morning. I asked her since he is older if I should consider putting him to sleep instead, but she suggested against it and made me feel as if the procedure would be no big deal.



To make a long story short, Let me just say, I had to end up taking him to another hospital down the road the next day and was called at work early afternoon to tell me he is dying and I told them to put him to sleep to prevent anymore pain and suffering.



I think sometimes these vet clinics and hospitals take advantage of our emotional attachment and love for our for pets and use that to increase their profits, which is very very sad. Because now, I am out approximately $900 and no longer have my cat. I applied for credit and was approved for several thousands of dollars when I first arrived at the hospital and I think that may have prompted the Vet to persuade me to have expensive procedures when maybe she should have agreed with putting him to sleep instead, considering the results of the blood tests and his age and the chances of this type of procedure going bad.



Some information that I feel was important, was not given to me regarding his blood test results and I didn't get the info until I went to the hospital to pick him up for burial after work and talked to the Vet at the other facility.

04/24/2012

Overall
The animal emergency is so muc...

The animal emergency is so much more efficient than any hospital I have ever been to. We were just here and saw Dr. Buck who I was very much impressed with, but every vet we have seen here as been equally commendable. You guys are awesome.

04/18/2012

Overall
AN INCREDIBLE FACILITY. We bro...

AN INCREDIBLE FACILITY. We brought our cat in because he began panting and seemed very ill. The staff is extremely attentive and quick to respond. They acted quickly and saved our cat's life.

04/11/2012

Overall
I have been here twice now. Bo...

I have been here twice now. Both times I have had very thorough service for my pets. The staff is very knowledgeable and takes the time to explain everything step by step. I wish I lived closer so they could be my regular vet.

03/28/2012

Overall
I wanted to thank you guys for...

I wanted to thank you guys for your hard work. You are very special people with very special jobs. Thank you so much for caring for everyone’s pets, as well as for my Tyson. Thanks so much for everything you have done for him, I thought we were going to lose him this time, but you all gave me my best friend back!

deepseamatt

03/19/2012

Provided by Citysearch - 
Overall
Awesome Animal Hospital

Thank you for taking such great care of my boy. I would absolutely recommend the Animal Emergency Room to our friends and relatives.

03/06/2012

Overall
We just cannot thank you all e...

We just cannot thank you all enough. The wonderful care that Frankie receives from you all is fantastic, and we are very appreciative.

Rosa Renee

09/05/2011

Provided by Citysearch - 
Overall
There when you need help!

My dog had a wierd eye condition going on for a couple of weeks. It really got bad over the Labor Day weekend when, of course, my vet was closed. \n\nThis place was faster than I ever expected for an emergency room. As soon as I finished their paper work, they put me in an exam room. We were in and out in less than an hour.\n\nShe has to wear that clumsy cone for a a few days. The eye is a lot better. The guy at the front desk named Rich is really great and kept us informed on what was going on with our little girl.

04/07/2011

Overall
Good place - vet on duty 24 hours

I never imagined I would have to find a vet for my cat at 3am, but there I was with my kitten who just chewed her stitches out. O.M.G........... I hope I never have to see that again. I didn't know what that pink stuff was that was showing. The vet there said it was just a little fat, and that the deeper layers of stitches were still holding everything together. Whew! They were able to clean her up and staple closed the gap in her tummy without a big ordeal and I was able to take her back home that night. She had to wear a big collar to keep her from getting at her staples again, but that is better than having to go back to the emergency room again.



The people there really helped me feel OK about this happening. They even called a couple of days later to check on her.....that was sweet.



There were some other people in the waiting room too, and one lady was crying alot. I don't know what happened with her pet, but I felt bad for her an wished they had like a private room for greiving or something like that.

78230

04/01/2011

Provided by Citysearch - 
Overall
Terrible

Animal Emergency Room provided me with was is without a doubt the worst veterinary care I have ever seen or received. The staff was extremely rude to me and had absolutely no bedside manner. They required me to pay for their estimated treatment up front, then, after taking my money, just left us there for several hours with no treatment. When they finally got around to my dog, they did not have the medications she needed. Furthermore, they performed treatments not in the estimate and without my consent while they had her somewhere in a back room. Livid, I left, with no medication and a dog who was quite literally in worse shape then when I arrived. I ended up having to take her to another vet the next day. I will never take any pet back to this clinic.\n

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Animal Emergency Room

4315 Fredericksburg Rd Ste 2San AntonioTX 78201

(210) 570-1519

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Animal Emergency Room

4315 Fredericksburg Rd Ste 2San AntonioTX 78201

(210) 570-1519

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