Not too pleased with our experience. I feel that the service should be all inclusive meaning: they should of hauled away the mound of soil and dirt, they should of hauled away the massive mound of cardboard boxes, and should of put the ladder together and had it ready to go into the pool. Now we are left with trying to find a company to come and take the soil and dirt away, trying to find a place to take all this cardboard, and someone who can saw down the ladder to fit our pool. Will not be recommending this company to anyone! I wanted to give it 0 stars...but, it made me pick at least 1!